“cancelled order” troubleshooting

After nearly one month and around 30 abandoned carts i finally got my first order for the first time on my first ecommerce shop, i was so happy ! then I just realized this order, payed with Paypal, is in “Cancelled” status…

I know actually what a cancelled order is, i read the doc here https://docs.woocommerce.com/document/managing-orders/ saying “Cancelled – Cancelled by an admin or the customer – no further action required (Cancelled orders do not reduce stock by default)”.

Ok, I got it… but how this can happen it cancelled by the customer ? i mean how the customer can pay and finally cancel ? paiement issue or is there a “cancel” order button in paypal ? frankly i never used paypal myself, just made a sandbox test before live, it worked… this is the only one time in my life i “paid” something with paypal. How to check what happenned ? I read too that there is an issue regarding inventory timeout that can cause this even if the payment is ok. How can i check if my order is really ok or not then ?

I have this in my log :
2017-11-06T01:23:48+00:00 INFO PayPal Request Args for order 709: cmd=_cart&business=[my_paypal_email]&no_note=1&currency_code=USD&charset=utf-8&rm=2&upload=1&return=[my_website_address]%2Fcheckout%2Forder-received%2F709%3Fkey%3Dwc_order_59ffb9a3daa82%26utm_nooverride%3D1&cancel_return=[my_website_address]%2Fcart%2F%3Fcancel_order%3Dtrue%26order%3Dwc_order_59ffb9a3daa82%26order_id%3D709%26redirect%26_wpnonce%3D56160d701e&page_style=&image_url=&paymentaction=sale&bn=WooThemes_Cart&invoice=WL-709&custom=%7B%22order_id%22%3A709%2C%22order_key%22%3A%22wc_order_59ffb9a3daa82%22%7D&notify_url=[my_website_address]%2Fwc-api%2FWC_Gateway_Paypal%2F&first_name=Mxxxx&last_name=Sxxxxx&address1=[my_customer_informations]&no_shipping=1&tax_cart=0.00&item_name_1=tea+pot&quantity_1=1&amount_1=19.9&item_number_1=

• This topic was modified 7 years ago by laurent75.
• This topic was modified 7 years ago by laurent75. Reason: Log added