What IP address are contact form emails sent from?

It depends on the environment.

Before that, why the clients want to know that? How does it relate to the issue?

Basically, the client is not receiving any messages from the contact form. However the form does work as I’ve tested it with others emails. This leads me to assume that there must be some type of spam filter set up on their end. I tried adding their SMTP info but then the form gets an error. They asked for IP address to see if there is anything blocked from that IP . So if our website is hosted on Host Papa server, would the IP address be host papa’s?

thanks!

I wouldn’t provide IP to end users. If you don’t know your IP use a tool like DNS Leaf. With the IP you can run blacklist check. All you have to do is plugin domain.

Contact form uses WordPress smtp settings or mail settings.

Try and replicate their issue, I use VPN to connect to various location, sometimes it could work perfectly on your side.

It could be a simple filter the end user has that they may not be aware of, but they should get it in their S P A M folder.

Also make sure you have proper DSKIM record for domain.

If you can provide link to contact form I could tell you more.

thanks for that info! I checked on DNS leaf and I do see some errors related to their DNS settings, maybe its that!

What would “WordPress smtp settings” be?

Here is the page where contact form is: https://arsenaultag.ca/en/contact/

thanks again!

I didn’t get anything as a confirmation on my side when using the form. Only that my message was sent.

Within your contact form do you have auto reponder active, I think it’s called Mail 2. That’s what your trying to accomplish right?

Mail settings can be found in WordPress admin > settings
It defaults to [email protected] or something of the sorts, so if this hasn’t been updated Try and plugin credentials.

If that doesn’t work try and fix DNS issues also deactivate plugins one by one to see of another plugin is conflicting.

Let me know how it goes.

DNS related you want MX records and DKIM set, let me know if you need help with that.

Also the IP from DNS Leaf is your domain IP now if you use internal web client such as roundcube then that will be your IP (smtp credentials can be found within account). You may have everything placed correctly just make sure ports are correct.

Now if you use your hosting providers email service then that IP from DNS Leaf is not your sending or receiving IP. In this case SMTP setting should be available with account settings per email account.

Either scenario those SMTP credentials would be plugged into WordPress mail settings and contact form pulls from their.

You can also edit wp-mail with WordPress root folder, change credentials and save.