What happens to WooCommerce emails?

  • Resolved kirascurro

    (@kirascurro)


    4 years, 2 months ago

    I made an automation for New Order and it seemed to override the WooCommerce New Order email. Should I disable the WooCommerce email anyway? How does the store know which email to send out, the Woo email or your automation?

    Also, though your email came out perfectly there was a {site_title} at the bottom that wasn’t filled in. Seems like it’s from the Woo template. I can’t find where it comes from, though, so I can’t remove it.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support damianmachnik

    (@damianmachnik)

    Hi @kirascurro

    ShopMagic is not overriding standard WooCommerce emails. If you install our plugin and create an automation, your customer will receive both – WooCommerce and ShopMagic emails.

    In this case, you should consider disabling standard WooCommerce emails. Check this article (step 2) to find out how to do it: https://shopmagic.app/blog/customize-woocommerce-completed-order-email/

    You can edit {site_title} by moving to WooCommerce > Settings > Emails and scroll down a little, to adjust it to your preferences.

    Additional tip: In the same place you can also set a header image, which is also supported by ShopMagic.

    Thread Starter kirascurro

    (@kirascurro)

    thank you for that information. i seem to have this page bookmarked, which i used to set up my first automation, and it’s slightly different from the one you linked. the important part is it leaves off the disabling of Woo emails.
    https://shopmagic.app/blog/woocommerce-send-email-after-order/#step-1

    i disabled the WooCommerce emails, but i still have {site_title} in the footer of your automation. do you have any other suggestions on how i might get rid of it?

    Plugin Support damianmachnik

    (@damianmachnik)

    Hi @kirascurro

    Deleting all of the data in the footer text should help you. Check this screenshot – Test for KiraScurro

    I encourage you to check our blog, with emphasis on guide category. You will find lots of useful information there (e.g. how to set up automation for every order status or a troubleshooting guide).

    • This reply was modified 4 years, 2 months ago by damianmachnik.
    Thread Starter kirascurro

    (@kirascurro)

    thanx for the link to the guide. but my woo email settings don’t look like that. this is what i have: my email settings

    and i just set it up a few weeks ago, so this is their latest build.

    • This reply was modified 4 years, 2 months ago by kirascurro.
    Plugin Support damianmachnik

    (@damianmachnik)

    As I wrote earlier, when you will be in the Emails Tab scroll down a little – do not edit a specified email. You should change global settings. Check this screenshot, which should help you a little more – WooCommerce footer text

    Thread Starter kirascurro

    (@kirascurro)

    oh, yes! thank you! i will check there.

    Thread Starter kirascurro

    (@kirascurro)

    please disregard this post. i found my answer and i couldn’t find any way to delete the question.

    • This reply was modified 4 years, 2 months ago by kirascurro.
Viewing 7 replies - 1 through 7 (of 7 total)
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