what different between “Add Note” and “Submit Reply” in the ticket?

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  • Plugin Contributor Nikhil G

    (@nsgawli)

    Hello @bananax1,

    Submit Reply button adds a reply in the ticket. The reply is visible to the ticket creator and support staff.

    Add Note button adds a note in the ticket. The note is visible to only support staff. Customers can’t see ticket notes.

    Thread Starter bananax1

    (@bananax1)

    Got it!
    Thx

Viewing 2 replies - 1 through 2 (of 2 total)
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