What am I doing wrong?

  • Resolved kboehmer

    (@kboehmer)


    6 years, 1 month ago

    I have installed and watched the demo video. I followed the demo step by step and nothing happens when I calculate and nothing shows up in the calculation box. I’ve even tried a simple calculation.
    [number payroll min:1]

    [number payroll2 min:1]

    [calculate_button “click”]

    [calculation calculation-971 “payroll + payroll2”]

    This still produces no result in the box. Do you think it’s a theme or plugin conflict? I can’t figure out why nothing is working. I use the Codeus theme. On latest most current wordpress version. Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author pbosakov

    (@pbosakov)

    Hello, your code looks correct so I’m not sure why it’s not working for you. Could you please send me a link to the page where you are doing your testing?

    Thread Starter kboehmer

    (@kboehmer)

    Thanks for writing me back – here is the page:
    https://www.wellsins.com/test-calculation/

    Plugin Author pbosakov

    (@pbosakov)

    Thank you for the information! I confirm that the calculation request returns a HTTP 500 error on your server.

    This can happen for many reasons, for example in the past we have encountered it due to PHP version incompatibility. Can you confirm that your web hosting account runs PHP 5.6 or later?

    Thread Starter kboehmer

    (@kboehmer)

    Thank you for your quick reply! My web server’s PHP version is: 5.6.30

    Plugin Author pbosakov

    (@pbosakov)

    Thank you! PHP 5.6 or later is supported, so the problem is elsewhere. It may be a server configuration issue or incompatibility with another theme/plugin.

    If you feel comfortable with giving me temporary admin access to your website, I can debug and investigate further. Please use the contact form on my website to send me information in private.

    Thread Starter kboehmer

    (@kboehmer)

    EXCELLENT SUPPORT!!! Best I have experienced with any WordPress plugin, by far!! Superior response time and pinpointed my issues easily. THANK YOU!!

Viewing 6 replies - 1 through 6 (of 6 total)
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