Welcome to the LifterLMS Forums [Please read before posting]
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Hello there course creator!
Welcome to the LifterLMS support forum. Our support team and developers regularly review posts in this form and do our best to assist you as quickly as possible.
In order to help us help you please familiarize yourself with these guidelines and resources before posting in these forums:
Knowledge Base and Documentation
- The LifterLMS Knowledge Base contains hundreds of tutorials, guides, and articles on how to use LifterLMS. You might find the answer to your question here and save yourself the time waiting for our response.
- The LifterLMS Academy is home to a growing number of free courses you can take to learn how to use LifterLMS, WordPress, and more. And yes, it is powered by LifterLMS!
- The LifterLMS Code Reference contains documentation for our internal and REST APIs.
- Our YouTube channel has hundreds of videos you can watch to learn about LifterLMS, WordPress, and more.
- Ask the global community of LifterLMS users and ask your question in our Facebook Group or Slack Channel. We have a very active community of users who are always ready to help out their fellow course creators. These are not official support channels so if you want direct help from the LifterLMS team you should skip this step!
- Search the internet using the search provider of your choice. Many LifterLMS users have their own websites where you can find guides and tutorials on using LifterLMS. Additionally, since these forums are indexed you’ll also find previous forum posts that may contain some helpful answers.
- If you’ve found a bug, report it to our developers on GitHub instead of posting it here.
Paying Customers
If you’ve purchased a LifterLMS add-on or subscription via LifterLMS.com you should not post here. Instead open a new support request from your LifterLMS.com account dashboard.
You are not allowed to use these forums to post about commercial products, so please don’t. We will close your thread and direct you to open a support request. Save yourself some time and skip right to our support system at LifterLMS.com!
If you’re not a customer and you’d like to become one, head over to LifterLMS.com to get started, but don’t worry you don’t have to pay us to get help here!
Posting in the forums
- When posting a new topic you must first read the www.remarpro.com Support Forum Guidelines. Failure to adhere to the guidelines will result in your post being locked or deleted.
- Provide us with as much detail as possible! Screenshots are very helpful as well as your LifterLMS System Report. Use services like Imgur, Dropbox, or Pastebin to share screenshots, system reports, and logs. Remember that this is a public forum. If you don’t want your urls, server paths, and other potentially sensitive information information posted publicly and archived indefinitely you should blur or remove this information from your logs and screenshots before posting.
- If you have a White Screen of Death (WSOD) we don’t know what happened either. Please see our Guide to Debugging a White Screen.
- Never post any logins, email addresses, or credentials.
Stale and Inactive Threads
- When there’s been no activity on a thread for 7 or more days we will close it as “Resolved.” If you return later and need additional help or have follow up questions you can always reply and we can reopen the thread.
- Please refrain from posting replies on topics that have been marked as resolved. If you find an old thread and you’re having a similar issue it’s best to open a new topic and reference the closed one instead of adding a “me too” reply.
Customizations
While we may occasionally be able to provide small bits of custom code (CSS, JS, or PHP) we try to avoid providing too much site customization.
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Now that you’ve gotten this far please let us know how we can help!
Thomas, Chris, and the whole team at LifterLMS!
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