Welcome message is not dismissable

  • In the wordpress admin area, I cannot dismiss the Welcome to Experon message box. Why? No errors show on the php error log, and yet the message box will not go away? Here is the whole element from dev tools:

    <div class="thinkup-toolbox-about updated notice is-dismissible"><a class="notice-dismiss" href="/wp-admin/edit.php?post_type=page&amp;thinkup-hide-notice=welcome&amp;_thinkup_notice_nonce=fb4c826aa7" style="z-index: 0;padding: 10px;text-decoration: none;"><span class="screen-reader-text">Dismiss this notice.</span></a><p>Welcome! Thank you for choosing Experon! To get started please make sure you visit our <a ><strong>welcome page</strong></a>.</p><p><a  class="button button-primary" style="text-decoration: none">Get started with Experon</a></p></div>

    We ar3e using WP 6.4.2, and I have created a child theme, but have made no changes to the theme files. this also failed on the main theme as well.

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