Weird: mix between "checkout with paypal" and "add to cart"

Does it happen the same way with the same products, or does the same products sometimes do one or the other like you mentioned?

I use Divi on my own site and I haven’t experienced this. I haven’t been able to reproduce that issue. Have you done anything unique in your child theme?

The review page that you get on the final page is a typical WordPress page. You’ll find it in your Pages list.

thanks for the quick reply!

it happens with all products.
I just saw that it has something to do with the product already being in cart:

Try to reproduce it by:
1. empty the cart
2. going to a product and clicking “pay with paypal”
3. if you got to the paypal payment page, click “back” in the browser to go back to the previous )product) page
4. now the site says that the product has been added to cart (does it suppose to happen?)
5. now make sure that the product is in cart (there’s a tab on the sites top-right for this)
6. click again on “pay with paypal” >> that reloads the page and claims “You cannot add another *product name* to your cart.”

I haven’t done anything unique in my child theme, but I will check with the developer who installed it.

tnx!

Yeah, I noticed that same thing. Again, though, I’m using Divi myself, and I know there are quite a few other users with the same setup and I haven’t seen this problem elsewhere.

Please check with your developer to see if anything unique was done in the child theme. Also check if by chance you have any other plugins that might be interacting with the Add to Cart button in some way.

Thanks!

I will check this right away,
if I find something notable, I will come back to report soon

Hi again,

I’ve gone through a great effort and came here again ??
I built the website from scratch again, files & DB…

this issue still exists
please see:
https://www.loolaby.com/shop/loolaby-full-album-mp3-version/

now when you:
1. click the paypal button,
2. click “back” to get back to website
3. click the paypal button again
>>> this message appears again: “You cannot add another //product// to your cart.”

is this the normal state? I’m using a brand new&clean child theme with some 2 css tweaks regarding some padding i just added…nothing relevant.

another thing – trying to change the button from the admin interface, using another image – doesn’t work.

Thanks a lot for the effort!
Nitzan

No, that is not the normal state. If you look at my own site (which also uses Divi) you’ll see that is not happening. Here’s a product you can see that with: https://www.angelleye.com/product/general-consult/

So there must be something unique about your server/site config that is causing this. The only thing I can think of would be some sort of caching or CDN service in WP or on the server itself..?? When something like this is happening that’s typically what causes it. You’re certain there is nothing like that on your server?

As for the graphic not updating when you use your own button, we’re aware of that, and it’s already fixed in our dev repo on GitHub. That branch is where we’re working on this new stuff, though, so it’s a little dirty at the moment.

thanks!

I found the problem! ??

1. no I don’t use a CDN nor caching plugin (it’s important using it…but I only activate it once all issues are solved, and I’m still debugging…)

2. The issue is in the PRODUCT SETTINGS:
please go to an individual product page (in woocommerce admin) >> in the PRODUCT DATA area >> go to inventory tab >> in the “sold imdividually” setting (“Enable this to only allow one of this item to be bought in a single order”)

as I sell an MP3 album, I wanted to disable the quantity field, as it is a bit stupid for someone to buy more than one MP3 album.
but in the example you sent, in your own page, you aren’t disabling this option.
note what happens when you try several times the cycle of {clicking “paypal” + going back}
after doing this for several times, when you visit the cart page on your site, you see that products were added as many times as you tried this cycle (clicking and going back) = meaning that each time you clicked paypal and regret – the product is added to the cart and accumulates accordingly.
in my site it’s impossible, that’s why we see the error message of not being able to add more products to cart.

maybe the solution for this is not adding the product to cart at all?
tnx! ??

Ok, thanks for the details. I’ll see if I can reproduce that as I haven’t tried that specifically. I never have had any other complaints about this either.

I’m curious if that’s something that your users would really be doing..?? If they choose to pay with PayPal from the product page then why would they hit back in the browser? And if they do hit back in the browser, why would they just hit the PayPal button again? Seems like something that would be few and far between, no..??

We have to add the item to the cart when the PayPal button is clicked, otherwise there would be no data to generate a PayPal payment request with. I guess we could add some logic so that it doesn’t add another if the item is already in the cart. Actually, though, it seems like I remember having it that way at one point and then we had users requesting that it go ahead and add the additional unit if it’s clicked again like that.

It may come down to adding another option in the settings so people can set this to work exactly how they want. It’s probably going to be a little bit, though, before I’m able to get it added. We’re working on lots of other stuff to get caught up with updates at the moment.

I added this issue to our GitHub repo so we can get it adjusted in a future update.

I’m going to go ahead and close this thread, but let me know if you have any other questions or comments about it.

Otherwise, keep your eye out for the updates and we’ll get this resolved.

Thanks!

it’s not that important,
I just thought it’s a bug (when clicking “paypal” adds the product to the cart)

thanks for all the effort!

Gotcha. Yeah, needs addressed, but hopefully won’t come up all that often. I appreciate the feedback and welcome anything else you find. Thanks!