Weird metadata displaying on order details page

  • Resolved scandidesignco

    (@scandidesignco)


    4 months ago

    Irrelevant metadata started displaying next to items on the order details page recently and I’m not sure what could be causing it. EG: all of this Route Shipping Insurance info and then I have another product with custom product options set up and the field number value for each option is now appearing. It pulls into the invoice too. Has anyone else experienced this issue or know what could be causing it?

    Screenshot: https://app.gemoo.com/share/image-annotation/672652110496063488?codeId=P5a9dgaw78wBL&origin=screenshotuploader&card=672652109661396992

    I’m not seeing any errors in the log and everything is up to date. Status report below:

    WordPress environment
    WordPress address (URL):		https://panaeoluscoop.com
    Site address (URL):		https://panaeoluscoop.com
    WooCommerce version:		9.1.2
    WooCommerce Legacy REST API package:		 1.0.4 /home/scandide/panaeoluscoop.com/wp-content/plugins/woocommerce-legacy-rest-api/includes
    Action Scheduler package:		 3.8.1 /home/scandide/panaeoluscoop.com/wp-content/plugins/seo-by-rank-math/vendor/woocommerce/action-scheduler
    Log directory writable:		 /home/scandide/panaeoluscoop.com/wp-content/uploads/wc-logs/
    WordPress version:		6.6
    WordPress multisite:		–
    WordPress memory limit:		1 GB
    WordPress debug mode:		–
    WordPress cron:		
    Language:		en_US
    External object cache:		
    Server environment
    Server info:		LiteSpeed
    PHP version:		8.1.29
    PHP post max size:		100 MB
    PHP time limit:		300
    PHP max input vars:		3000
    cURL version:		7.87.0, OpenSSL/1.1.1w
    SUHOSIN installed:		–
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    DOMDocument:		
    GZip:		
    Multibyte string:		
    Remote post:		
    Remote get:		
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    WooCommerce Custom Product Addons Free	 	by Acowebs – 3.0.8
    Manually Approved Reviews for WooCommerce	 	by Tim Eckel – 1.3.0
    WooCommerce Legacy REST API	 	by WooCommerce – 1.0.4
    PDF Invoices & Packing Slips for WooCommerce	 	by WP Overnight – 3.8.6
    WooCommerce Shipping & Tax	 	by WooCommerce – 2.6.2
    WooCommerce	 	by Automattic – 9.1.2
    WP .htaccess Editor	 	by WebFactory Ltd – 1.72
    WPC Free Shipping Bar for WooCommerce	 	by WPClever – 1.3.8
    WPExtended	 	by WP Extended – 3.0.4
    WPFunnels	 	by WPFunnels Team – 3.4.7
    WPvivid Plugins Pro	 	by wpvivid.com – 2.2.25
    WPvivid Backup Plugin	 	by WPvivid Team – 0.9.103
    WPvivid Imgoptim Free	 	by WPvivid Team – 0.9.22
    Related Products for WooCommerce	 	by WebToffee – 1.5.6
    Sequential Order Numbers for WooCommerce	 	by WebToffee – 1.6.5
    Inactive plugins (12)
    Anti-Spam by CleanTalk	 	by СleanTalk - Anti-Spam Protection <[email protected]> – 6.36.1
    Customer Reviews for WooCommerce	 	by CusRev – 5.56.0
    Disable All WordPress Updates	 	by Oliver Schl?be – 1.7.1
    FunnelKit Automations	 	by FunnelKit – 3.1.1
    FunnelKit Funnel Builder	 	by FunnelKit – 3.4.5
    Login/Signup Popup	 	by XootiX – 2.7.3
    MC Woocommerce Wishlist	 	by MoreConvert – 1.8.1
    SEOPress	 	by The SEO Guys at SEOPress – 7.9.2
    SEOPress PRO	 	by The SEO Guys at SEOPress – 7.8
    UpdraftPlus - Backup/Restore	 	by UpdraftPlus.Com, DavidAnderson – 1.24.4
    User Registration	 	by WPEverest – 3.2.1.3
    YayMail - WooCommerce Email Customizer	 	by YayCommerce – 3.5.3
    Dropin Plugins ()
    object-cache.php	 	object-cache.php
    Settings
    API enabled:		
    Force SSL:		–
    Currency		USD ($)
    Currency position		left
    Thousand separator		,
    Decimal separator		.
    Number of decimals		2
    Taxonomies: Product types		external (external), grouped (grouped), simple (simple), variable (variable)
    Taxonomies: Product visibility		exclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5)
    Connected to WooCommerce.com:		
    Enforce Approved Product Download Directories:		
    HPOS enabled:		–
    Order datastore:		WC_Order_Data_Store_CPT
    HPOS data sync enabled:		
    Logging
    Enabled		
    Handler		Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period		30 days
    Level threshold		–
    Log directory size		156 KB
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    Shop base:		#5 - /shop/
    Cart:		#6 - /cart/ -  Contains the [woocommerce_cart] shortcode
    Checkout:		#7 - /checkout/ -  Contains the [woocommerce_checkout] shortcode
    My account:		#8 - /my-account/
    Terms and conditions:		#9 - /terms-of-use/
    Theme
    Name:		Hello Elementor Child
    Version:		2.0.0
    Author URL:		https://elementor.com/
    Child theme:		
    Parent theme name:		Hello Elementor
    Parent theme version:		3.1.0
    Parent theme author URL:		https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
    WooCommerce support:		
    Templates
    Overrides:	 	–
    Admin
    Enabled Features:		activity-panels, analytics, product-block-editor, coupons, core-profiler, customize-store, customer-effort-score-tracks, import-products-task, experimental-fashion-sample-products, shipping-smart-defaults, shipping-setting-tour, homescreen, marketing, mobile-app-banner, navigation, onboarding, onboarding-tasks, product-custom-fields, remote-inbox-notifications, remote-free-extensions, payment-gateway-suggestions, shipping-label-banner, subscriptions, store-alerts, transient-notices, woo-mobile-welcome, wc-pay-promotion, wc-pay-welcome-page, launch-your-store
    Disabled Features:		experimental-blocks, minified-js, pattern-toolkit-full-composability, product-pre-publish-modal, printful, settings, async-product-editor-category-field, product-editor-template-system
    Daily Cron:		 Next scheduled: 2024-07-19 02:03:04 +00:00
    Options:		
    Notes:		136
    Onboarding:		completed
    Action Scheduler
    Version:	3.8.1
    Data store:	ActionScheduler_DBStore
    Action Status	 	Count	Oldest Scheduled Date	Newest Scheduled Date
    Complete	 	932	2024-06-17 20:26:50 +0000	2024-07-18 19:44:47 +0000
    Failed	 	11,394	2023-05-09 03:55:10 +0000	2024-07-01 04:25:15 +0000
    Pending	 	4	2024-07-18 20:17:05 +0000	2024-07-21 15:18:45 +0000
    Status report information
    Generated at:	 	2024-07-18 20:02:16 +00:00
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @scandidesignco,

    Thanks for reaching out.

    I understand you’re facing issues with irrelevant metadata displaying on your order details page.

    As a first step, do you remember making any changes before the issue started, such as updating or installing plugin(s)?

    Looking at your shared screenshot, I’m able to notice that your edit order page seems to have a different layout, which could possibly be managed by a third-party plugin.

    In this case, I recommend reaching out to the plugin developer, as they might stand a better chance at helping with troubleshooting this issue.

    I hope this helps.

    Thread Starter scandidesignco

    (@scandidesignco)

    Yeah I update plugins every Friday but I don’t recall it happening directly after an update. It’s possible though and I just may not have noticed it right away. No new code and I’m not sure what you mean by the order details page having a different layout. I have a couple analytics plugins that add widgets to the sidebar and I customized the color of the admin but I did that a long time ago and it didn’t cause any issues. This metadata issue is recent.

    I already reached out to Route thinking it might be an issue on their end but then I noticed the product with custom options also displays irrelevant metadata on the order details page so I think this is a database corruption issue? What’s interesting is I just had GPT write me some code to clone orders and the cloned orders are displaying correctly. No weird metadata. It’s only when the orders are placed on the front end by a customer or manually on the back end by me that the metadata appears.

    Another interesting note: the first snippet GPT wrote was for duplicating orders and that actually triggered a critical error and the metadata would not copy over at all so she changed the snippet to clone orders instead of duplicating them and that worked perfectly. I have a feeling that might shed some light on the situation but this is out of my wheelhouse so I have no idea what to look for. Do you have any insight? Thank you!

    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @scandidesignco,

    Thank you for providing the additional details.

    This kind of problem is usually caused by a conflict with your theme or with another plugin. The best way to determine this is by?running a conflict test.

    To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

    If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

    Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

    I hope that helps! Let us know once you have done a conflict test!

    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @scandidesignco,

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

    Thanks!

    Thread Starter scandidesignco

    (@scandidesignco)

    It looks like the Route Shipping Insurance plugin was causing this issue. New order notification emails were being sent to past customers too (huge privacy and legal issue there), so I deactivated Route and all is working fine again.

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello scandidesignco

    Thank you for your reply.

    I am glad to know that you have resolved the issue.
    I appreciate you for sharing the solution here.

    Please don’t hesitate to contact us again if you have more questions or concerns.
    We are here to help ??

    Best regards.

Viewing 6 replies - 1 through 6 (of 6 total)
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