Weird issue with tax not being charged
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Hi, I have a weird issue with a recent order with tax not being charged using the PayPal checkout. I noticed a customer placed 2 orders on different days through the PayPal Checkout and not be charged tax, also their billing and shipping address were missing the Province/State. How were they able to place an order with a missing Province/State and also not be charged the tax. I’ve had no issues like this before all other orders are fine and tax being charged. Thanks again for your help.
The page I need help with: [log in to see the link]
Viewing 14 replies - 1 through 14 (of 14 total)
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Hi @shahank, that’s not ideal indeed. Let’s figure out what could be causing this. I’ve got a few questions for you:
- Do you know what PayPal method is used? Credit card, PayPal express? Something else?
- Can you reproduce this on the site using the same flow as the customer?
It’s the PayPal Express checkout they used the yellow PayPal button as on the order it says PayPal Checkout. This seems like an isolated incident as it only happened with the same customer as my other orders have no issues and tax is being charged. The problem I see with this customer’s order is that the Province isn’t showing in the billing and shipping address. You need to enter the Province for it to calculate the taxes and how are they able to checkout without entering that?
Hi @shahank,
You need to enter the Province for it to calculate the taxes and how are they able to checkout without entering that?
Can you double-check if this was not a previous customer who could have saved their PayPal details for future payment?
Keep us posted!
I don’t think so, this looks like a new person to me as it’s the first time they buy from me. How would that make a difference, I’m really confused about how it happened as other customers are being charged the tax and Province is being entered.
And how would I know if they saved their details? For this instance, it’s a new customer, not a returning one.
I’m not so sure myself what difference any of that makes. You’re right that the order shouldn’t be able to be placed without that being entered.
Do you happen to have server access logs for the day that this order was placed? You may need to contact your host to help locate those. If you do, those logs, coupled with the Customer I.P. address that is stored with the order can be used to put together a picture of the steps that this customer may have taken to place this order.
Link to image: https://d.pr/i/SFPQPII have the WooCommerce logs for my orders, I was able to find the one in question:
09-02-2021 @ 15:18:15 - WC_Gateway_PPEC_Client::_request: remote request to https://api-3t.paypal.com/nvp with params: Array ( [LOGOIMG] => https://rexoseal.ca/wp-content/uploads/2020/09/Rexoseal-Logo.png [HDRIMG] => [PAGESTYLE] => [BRANDNAME] => Rexoseal Canada [RETURNURL] => https://rexoseal.ca/checkout/?woo-paypal-return=true [CANCELURL] => https://rexoseal.ca/cart/?woo-paypal-cancel=true [LANDINGPAGE] => Login [SOLUTIONTYPE] => Sole [PAYMENTREQUEST_0_PAYMENTACTION] => sale [PAYMENTREQUEST_0_ALLOWEDPAYMENTMETHOD] => InstantPaymentOnly [PAYMENTREQUEST_0_INSURANCEAMT] => 0 [PAYMENTREQUEST_0_HANDLINGAMT] => 0 [PAYMENTREQUEST_0_CUSTOM] => [PAYMENTREQUEST_0_INVNUM] => [PAYMENTREQUEST_0_CURRENCYCODE] => CAD [PAYMENTREQUEST_0_AMT] => 666.82 [PAYMENTREQUEST_0_ITEMAMT] => 579.97 [PAYMENTREQUEST_0_SHIPPINGAMT] => 0 [PAYMENTREQUEST_0_TAXAMT] => 86.85 [PAYMENTREQUEST_0_SHIPDISCAMT] => 0 [NOSHIPPING] => 0 [PAYMENTREQUEST_0_SHIPTONAME] => [PAYMENTREQUEST_0_SHIPTOSTREET] => [PAYMENTREQUEST_0_SHIPTOSTREET2] => [PAYMENTREQUEST_0_SHIPTOCITY] => [PAYMENTREQUEST_0_SHIPTOSTATE] => QC [PAYMENTREQUEST_0_SHIPTOZIP] => [PAYMENTREQUEST_0_SHIPTOCOUNTRYCODE] => CA [PAYMENTREQUEST_0_SHIPTOPHONENUM] => [L_PAYMENTREQUEST_0_NAME0] => Rexoseal RV Roof Restoration Kit - 18.9L - Roof up to 40′ long [L_PAYMENTREQUEST_0_DESC0] => Rexoseal RV 18.9L covers up to 900 sq. ft., enough for three coats on a roof up to 40′ long. Includes 5” x 150’ of reinfo [L_PAYMENTREQUEST_0_QTY0] => 1 [L_PAYMENTREQUEST_0_AMT0] => 579.97 [L_PAYMENTREQUEST_0_NUMBER0] => RXRV19KT [METHOD] => SetExpressCheckout [VERSION] => 120.0 [USER] => info_api1.rexoseal.com [PWD] => GPKBC6S7BM3YZM32 [SIGNATURE] => ApWUVGVgPxdwJic5NGdVey47.9rkAa2iH8OhGe46l0gUJj9F-9ZkB9G6 ) 09-02-2021 @ 15:18:16 - WC_Gateway_PPEC_Client::_process_response: acknowleged response body: Array ( [TOKEN] => EC-93V333401M910811K [TIMESTAMP] => 2021-09-02T19:18:16Z [CORRELATIONID] => 2e83d95928002 [ACK] => Success [VERSION] => 120.0 [BUILD] => 55964537 ) 09-02-2021 @ 15:19:00 - WC_Gateway_PPEC_Client::_request: remote request to https://api-3t.paypal.com/nvp with params: Array ( [METHOD] => GetExpressCheckoutDetails [VERSION] => 120.0 [TOKEN] => EC-93V333401M910811K [USER] => info_api1.rexoseal.com [PWD] => GPKBC6S7BM3YZM32 [SIGNATURE] => ApWUVGVgPxdwJic5NGdVey47.9rkAa2iH8OhGe46l0gUJj9F-9ZkB9G6 ) 09-02-2021 @ 15:19:01 - WC_Gateway_PPEC_Client::_process_response: acknowleged response body: Array ( [TOKEN] => EC-93V333401M910811K [BILLINGAGREEMENTACCEPTEDSTATUS] => 0 [CHECKOUTSTATUS] => PaymentActionNotInitiated [TIMESTAMP] => 2021-09-02T19:19:01Z [CORRELATIONID] => 7cd24f9bd55e8 [ACK] => Success [VERSION] => 120.0 [BUILD] => 55964537 [EMAIL] => [email protected] [PAYERID] => P7G2NQ8TKXCNL [PAYERSTATUS] => unverified [FIRSTNAME] => Nadia [LASTNAME] => Roy [COUNTRYCODE] => CA [SHIPTONAME] => Nadia Roy [SHIPTOSTREET] => 10 maltais app 3 [SHIPTOCITY] => Chute aux outardes [SHIPTOZIP] => G0H1C0 [SHIPTOCOUNTRYCODE] => CA [SHIPTOCOUNTRYNAME] => Canada [ADDRESSSTATUS] => Confirmed [CURRENCYCODE] => CAD [AMT] => 666.82 [ITEMAMT] => 579.97 [SHIPPINGAMT] => 0.00 [HANDLINGAMT] => 0.00 [TAXAMT] => 86.85 [INSURANCEAMT] => 0.00 [SHIPDISCAMT] => 0.00 [INSURANCEOPTIONOFFERED] => false [L_NAME0] => Rexoseal RV Roof Restoration Kit - 18.9L - Roof up to 40′ long [L_NUMBER0] => RXRV19KT [L_QTY0] => 1 [L_TAXAMT0] => 0.00 [L_AMT0] => 579.97 [L_DESC0] => Rexoseal RV 18.9L covers up to 900 sq. ft., enough for three coats on a roof up to 40′ long. Includes 5” x 150’ of reinfo [PAYMENTREQUEST_0_CURRENCYCODE] => CAD [PAYMENTREQUEST_0_AMT] => 666.82 [PAYMENTREQUEST_0_ITEMAMT] => 579.97 [PAYMENTREQUEST_0_SHIPPINGAMT] => 0.00 [PAYMENTREQUEST_0_HANDLINGAMT] => 0.00 [PAYMENTREQUEST_0_TAXAMT] => 86.85 [PAYMENTREQUEST_0_INSURANCEAMT] => 0.00 [PAYMENTREQUEST_0_SHIPDISCAMT] => 0.00 [PAYMENTREQUEST_0_SELLERPAYPALACCOUNTID] => [email protected] [PAYMENTREQUEST_0_INSURANCEOPTIONOFFERED] => false [PAYMENTREQUEST_0_SHIPTONAME] => Nadia Roy [PAYMENTREQUEST_0_SHIPTOSTREET] => 10 maltais app 3 [PAYMENTREQUEST_0_SHIPTOCITY] => Chute aux outardes [PAYMENTREQUEST_0_SHIPTOZIP] => G0H1C0 [PAYMENTREQUEST_0_SHIPTOCOUNTRYCODE] => CA [PAYMENTREQUEST_0_SHIPTOCOUNTRYNAME] => Canada [PAYMENTREQUEST_0_ADDRESSSTATUS] => Confirmed [L_PAYMENTREQUEST_0_NAME0] => Rexoseal RV Roof Restoration Kit - 18.9L - Roof up to 40′ long [L_PAYMENTREQUEST_0_NUMBER0] => RXRV19KT [L_PAYMENTREQUEST_0_QTY0] => 1 [L_PAYMENTREQUEST_0_TAXAMT0] => 0.00 [L_PAYMENTREQUEST_0_AMT0] => 579.97 [L_PAYMENTREQUEST_0_DESC0] => Rexoseal RV 18.9L covers up to 900 sq. ft., enough for three coats on a roof up to 40′ long. Includes 5” x 150’ of reinfo [PAYMENTREQUESTINFO_0_ERRORCODE] => 0 ) 09-02-2021 @ 15:19:04 - WC_Gateway_PPEC_Client::_request: remote request to https://api-3t.paypal.com/nvp with params: Array ( [METHOD] => GetExpressCheckoutDetails [VERSION] => 120.0 [TOKEN] => EC-93V333401M910811K [USER] => info_api1.rexoseal.com [PWD] => GPKBC6S7BM3YZM32 [SIGNATURE] => ApWUVGVgPxdwJic5NGdVey47.9rkAa2iH8OhGe46l0gUJj9F-9ZkB9G6 ) 09-02-2021 @ 15:19:04 - WC_Gateway_PPEC_Client::_process_response: acknowleged response body: Array ( [TOKEN] => EC-93V333401M910811K [BILLINGAGREEMENTACCEPTEDSTATUS] => 0 [CHECKOUTSTATUS] => PaymentActionNotInitiated [TIMESTAMP] => 2021-09-02T19:19:04Z [CORRELATIONID] => 203d9668c0afa [ACK] => Success [VERSION] => 120.0 [BUILD] => 55964537 [EMAIL] => [email protected] [PAYERID] => P7G2NQ8TKXCNL [PAYERSTATUS] => unverified [FIRSTNAME] => Nadia [LASTNAME] => Roy [COUNTRYCODE] => CA [SHIPTONAME] => Nadia Roy [SHIPTOSTREET] => 10 maltais app 3 [SHIPTOCITY] => Chute aux outardes [SHIPTOZIP] => G0H1C0 [SHIPTOCOUNTRYCODE] => CA [SHIPTOCOUNTRYNAME] => Canada [ADDRESSSTATUS] => Confirmed [CURRENCYCODE] => CAD [AMT] => 666.82 [ITEMAMT] => 579.97 [SHIPPINGAMT] => 0.00 [HANDLINGAMT] => 0.00 [TAXAMT] => 86.85 [INSURANCEAMT] => 0.00 [SHIPDISCAMT] => 0.00 [INSURANCEOPTIONOFFERED] => false [L_NAME0] => Rexoseal RV Roof Restoration Kit - 18.9L - Roof up to 40′ long [L_NUMBER0] => RXRV19KT [L_QTY0] => 1 [L_TAXAMT0] => 0.00 [L_AMT0] => 579.97 [L_DESC0] => Rexoseal RV 18.9L covers up to 900 sq. ft., enough for three coats on a roof up to 40′ long. Includes 5” x 150’ of reinfo [PAYMENTREQUEST_0_CURRENCYCODE] => CAD [PAYMENTREQUEST_0_AMT] => 666.82 [PAYMENTREQUEST_0_ITEMAMT] => 579.97 [PAYMENTREQUEST_0_SHIPPINGAMT] => 0.00 [PAYMENTREQUEST_0_HANDLINGAMT] => 0.00 [PAYMENTREQUEST_0_TAXAMT] => 86.85 [PAYMENTREQUEST_0_INSURANCEAMT] => 0.00 [PAYMENTREQUEST_0_SHIPDISCAMT] => 0.00 [PAYMENTREQUEST_0_SELLERPAYPALACCOUNTID] => [email protected] [PAYMENTREQUEST_0_INSURANCEOPTIONOFFERED] => false [PAYMENTREQUEST_0_SHIPTONAME] => Nadia Roy [PAYMENTREQUEST_0_SHIPTOSTREET] => 10 maltais app 3 [PAYMENTREQUEST_0_SHIPTOCITY] => Chute aux outardes [PAYMENTREQUEST_0_SHIPTOZIP] => G0H1C0 [PAYMENTREQUEST_0_SHIPTOCOUNTRYCODE] => CA [PAYMENTREQUEST_0_SHIPTOCOUNTRYNAME] => Canada [PAYMENTREQUEST_0_ADDRESSSTATUS] => Confirmed [L_PAYMENTREQUEST_0_NAME0] => Rexoseal RV Roof Restoration Kit - 18.9L - Roof up to 40′ long [L_PAYMENTREQUEST_0_NUMBER0] => RXRV19KT [L_PAYMENTREQUEST_0_QTY0] => 1 [L_PAYMENTREQUEST_0_TAXAMT0] => 0.00 [L_PAYMENTREQUEST_0_AMT0] => 579.97 [L_PAYMENTREQUEST_0_DESC0] => Rexoseal RV 18.9L covers up to 900 sq. ft., enough for three coats on a roof up to 40′ long. Includes 5” x 150’ of reinfo [PAYMENTREQUESTINFO_0_ERRORCODE] => 0 ) 09-02-2021 @ 15:19:29 - WC_Gateway_PPEC_Client::_request: remote request to https://api-3t.paypal.com/nvp with params: Array ( [METHOD] => GetExpressCheckoutDetails [VERSION] => 120.0 [TOKEN] => EC-93V333401M910811K [USER] => info_api1.rexoseal.com [PWD] => GPKBC6S7BM3YZM32 [SIGNATURE] => ApWUVGVgPxdwJic5NGdVey47.9rkAa2iH8OhGe46l0gUJj9F-9ZkB9G6 ) 09-02-2021 @ 15:19:29 - WC_Gateway_PPEC_Client::_process_response: acknowleged response body: Array ( [TOKEN] => EC-93V333401M910811K [BILLINGAGREEMENTACCEPTEDSTATUS] => 0 [CHECKOUTSTATUS] => PaymentActionNotInitiated [TIMESTAMP] => 2021-09-02T19:19:29Z [CORRELATIONID] => f68a89d2d0c00 [ACK] => Success [VERSION] => 120.0 [BUILD] => 55964537 [EMAIL] => [email protected] [PAYERID] => P7G2NQ8TKXCNL [PAYERSTATUS] => unverified [FIRSTNAME] => Nadia [LASTNAME] => Roy [COUNTRYCODE] => CA [SHIPTONAME] => Nadia Roy [SHIPTOSTREET] => 10 maltais app 3 [SHIPTOCITY] => Chute aux outardes [SHIPTOZIP] => G0H1C0 [SHIPTOCOUNTRYCODE] => CA [SHIPTOCOUNTRYNAME] => Canada [ADDRESSSTATUS] => Confirmed [CURRENCYCODE] => CAD [AMT] => 666.82 [ITEMAMT] => 579.97 [SHIPPINGAMT] => 0.00 [HANDLINGAMT] => 0.00 [TAXAMT] => 86.85 [INSURANCEAMT] => 0.00 [SHIPDISCAMT] => 0.00 [INSURANCEOPTIONOFFERED] => false [L_NAME0] => Rexoseal RV Roof Restoration Kit - 18.9L - Roof up to 40′ long [L_NUMBER0] => RXRV19KT [L_QTY0] => 1 [L_TAXAMT0] => 0.00 [L_AMT0] => 579.97 [L_DESC0] => Rexoseal RV 18.9L covers up to 900 sq. ft., enough for three coats on a roof up to 40′ long. Includes 5” x 150’ of reinfo [PAYMENTREQUEST_0_CURRENCYCODE] => CAD [PAYMENTREQUEST_0_AMT] => 666.82 [PAYMENTREQUEST_0_ITEMAMT] => 579.97 [PAYMENTREQUEST_0_SHIPPINGAMT] => 0.00 [PAYMENTREQUEST_0_HANDLINGAMT] => 0.00 [PAYMENTREQUEST_0_TAXAMT] => 86.85 [PAYMENTREQUEST_0_INSURANCEAMT] => 0.00 [PAYMENTREQUEST_0_SHIPDISCAMT] => 0.00 [PAYMENTREQUEST_0_SELLERPAYPALACCOUNTID] => [email protected] [PAYMENTREQUEST_0_INSURANCEOPTIONOFFERED] => false [PAYMENTREQUEST_0_SHIPTONAME] => Nadia Roy [PAYMENTREQUEST_0_SHIPTOSTREET] => 10 maltais app 3 [PAYMENTREQUEST_0_SHIPTOCITY] => Chute aux outardes [PAYMENTREQUEST_0_SHIPTOZIP] => G0H1C0 [PAYMENTREQUEST_0_SHIPTOCOUNTRYCODE] => CA [PAYMENTREQUEST_0_SHIPTOCOUNTRYNAME] => Canada [PAYMENTREQUEST_0_ADDRESSSTATUS] => Confirmed [L_PAYMENTREQUEST_0_NAME0] => Rexoseal RV Roof Restoration Kit - 18.9L - Roof up to 40′ long [L_PAYMENTREQUEST_0_NUMBER0] => RXRV19KT [L_PAYMENTREQUEST_0_QTY0] => 1 [L_PAYMENTREQUEST_0_TAXAMT0] => 0.00 [L_PAYMENTREQUEST_0_AMT0] => 579.97 [L_PAYMENTREQUEST_0_DESC0] => Rexoseal RV 18.9L covers up to 900 sq. ft., enough for three coats on a roof up to 40′ long. Includes 5” x 150’ of reinfo [PAYMENTREQUESTINFO_0_ERRORCODE] => 0 ) 09-02-2021 @ 15:19:58 - WC_Gateway_PPEC_Client::_request: remote request to https://api-3t.paypal.com/nvp with params: Array ( [METHOD] => GetExpressCheckoutDetails [VERSION] => 120.0 [TOKEN] => EC-93V333401M910811K [USER] => info_api1.rexoseal.com [PWD] => GPKBC6S7BM3YZM32 [SIGNATURE] => ApWUVGVgPxdwJic5NGdVey47.9rkAa2iH8OhGe46l0gUJj9F-9ZkB9G6 ) 09-02-2021 @ 15:19:58 - WC_Gateway_PPEC_Client::_process_response: acknowleged response body: Array ( [TOKEN] => EC-93V333401M910811K [BILLINGAGREEMENTACCEPTEDSTATUS] => 0 [CHECKOUTSTATUS] => PaymentActionNotInitiated [TIMESTAMP] => 2021-09-02T19:19:58Z [CORRELATIONID] => 53191ebb24fed [ACK] => Success [VERSION] => 120.0 [BUILD] => 55964537 [EMAIL] => [email protected] [PAYERID] => P7G2NQ8TKXCNL [PAYERSTATUS] => unverified [FIRSTNAME] => Nadia [LASTNAME] => Roy [COUNTRYCODE] => CA [SHIPTONAME] => Nadia Roy [SHIPTOSTREET] => 10 maltais app 3 [SHIPTOCITY] => Chute aux outardes [SHIPTOZIP] => G0H1C0 [SHIPTOCOUNTRYCODE] => CA [SHIPTOCOUNTRYNAME] => Canada [ADDRESSSTATUS] => Confirmed [CURRENCYCODE] => CAD [AMT] => 666.82 [ITEMAMT] => 579.97 [SHIPPINGAMT] => 0.00 [HANDLINGAMT] => 0.00 [TAXAMT] => 86.85 [INSURANCEAMT] => 0.00 [SHIPDISCAMT] => 0.00 [INSURANCEOPTIONOFFERED] => false [L_NAME0] => Rexoseal RV Roof Restoration Kit - 18.9L - Roof up to 40′ long [L_NUMBER0] => RXRV19KT [L_QTY0] => 1 [L_TAXAMT0] => 0.00 [L_AMT0] => 579.97 [L_DESC0] => Rexoseal RV 18.9L covers up to 900 sq. ft., enough for three coats on a roof up to 40′ long. Includes 5” x 150’ of reinfo [PAYMENTREQUEST_0_CURRENCYCODE] => CAD [PAYMENTREQUEST_0_AMT] => 666.82 [PAYMENTREQUEST_0_ITEMAMT] => 579.97 [PAYMENTREQUEST_0_SHIPPINGAMT] => 0.00 [PAYMENTREQUEST_0_HANDLINGAMT] => 0.00 [PAYMENTREQUEST_0_TAXAMT] => 86.85 [PAYMENTREQUEST_0_INSURANCEAMT] => 0.00 [PAYMENTREQUEST_0_SHIPDISCAMT] => 0.00 [PAYMENTREQUEST_0_SELLERPAYPALACCOUNTID] => [email protected] [PAYMENTREQUEST_0_INSURANCEOPTIONOFFERED] => false [PAYMENTREQUEST_0_SHIPTONAME] => Nadia Roy [PAYMENTREQUEST_0_SHIPTOSTREET] => 10 maltais app 3 [PAYMENTREQUEST_0_SHIPTOCITY] => Chute aux outardes [PAYMENTREQUEST_0_SHIPTOZIP] => G0H1C0 [PAYMENTREQUEST_0_SHIPTOCOUNTRYCODE] => CA [PAYMENTREQUEST_0_SHIPTOCOUNTRYNAME] => Canada [PAYMENTREQUEST_0_ADDRESSSTATUS] => Confirmed [L_PAYMENTREQUEST_0_NAME0] => Rexoseal RV Roof Restoration Kit - 18.9L - Roof up to 40′ long [L_PAYMENTREQUEST_0_NUMBER0] => RXRV19KT [L_PAYMENTREQUEST_0_QTY0] => 1 [L_PAYMENTREQUEST_0_TAXAMT0] => 0.00 [L_PAYMENTREQUEST_0_AMT0] => 579.97 [L_PAYMENTREQUEST_0_DESC0] => Rexoseal RV 18.9L covers up to 900 sq. ft., enough for three coats on a roof up to 40′ long. Includes 5” x 150’ of reinfo [PAYMENTREQUESTINFO_0_ERRORCODE] => 0 ) 09-02-2021 @ 15:19:58 - WC_Gateway_PPEC_Client::_request: remote request to https://api-3t.paypal.com/nvp with params: Array ( [TOKEN] => EC-93V333401M910811K [PAYERID] => P7G2NQ8TKXCNL [PAYMENTREQUEST_0_AMT] => 579.97 [PAYMENTREQUEST_0_ITEMAMT] => 579.97 [PAYMENTREQUEST_0_SHIPPINGAMT] => 0 [PAYMENTREQUEST_0_TAXAMT] => 0 [PAYMENTREQUEST_0_SHIPDISCAMT] => 0 [PAYMENTREQUEST_0_INSURANCEAMT] => 0 [PAYMENTREQUEST_0_HANDLINGAMT] => 0 [PAYMENTREQUEST_0_CURRENCYCODE] => CAD [PAYMENTREQUEST_0_NOTIFYURL] => https://rexoseal.ca/wc-api/WC_Gateway_PPEC/ [PAYMENTREQUEST_0_PAYMENTACTION] => sale [PAYMENTREQUEST_0_INVNUM] => CA10335 [PAYMENTREQUEST_0_CUSTOM] => {"order_id":2812,"order_number":"10335","order_key":"wc_order_kdzA3vJ3eZg5E"} [NOSHIPPING] => 0 [PAYMENTREQUEST_0_SHIPTONAME] => Nadia Roy [PAYMENTREQUEST_0_SHIPTOSTREET] => 10 maltais app 3 [PAYMENTREQUEST_0_SHIPTOSTREET2] => [PAYMENTREQUEST_0_SHIPTOCITY] => Chute aux outardes [PAYMENTREQUEST_0_SHIPTOSTATE] => [PAYMENTREQUEST_0_SHIPTOZIP] => G0H 1C0 [PAYMENTREQUEST_0_SHIPTOCOUNTRYCODE] => CA [PAYMENTREQUEST_0_SHIPTOPHONENUM] => 14185674927 [L_PAYMENTREQUEST_0_NAME0] => Rexoseal RV Roof Restoration Kit - 18.9L - Roof up to 40′ long [L_PAYMENTREQUEST_0_DESC0] => [L_PAYMENTREQUEST_0_QTY0] => 1 [L_PAYMENTREQUEST_0_AMT0] => 579.97 [L_PAYMENTREQUEST_0_NUMBER0] => RXRV19KT [METHOD] => DoExpressCheckoutPayment [VERSION] => 120.0 [BUTTONSOURCE] => WooThemes_EC [USER] => info_api1.rexoseal.com [PWD] => GPKBC6S7BM3YZM32 [SIGNATURE] => ApWUVGVgPxdwJic5NGdVey47.9rkAa2iH8OhGe46l0gUJj9F-9ZkB9G6 ) 09-02-2021 @ 15:20:01 - WC_Gateway_PPEC_Client::_process_response: acknowleged response body: Array ( [TOKEN] => EC-93V333401M910811K [SUCCESSPAGEREDIRECTREQUESTED] => false [TIMESTAMP] => 2021-09-02T19:20:01Z [CORRELATIONID] => 5705b91f90534 [ACK] => Success [VERSION] => 120.0 [BUILD] => 55964537 [INSURANCEOPTIONSELECTED] => false [SHIPPINGOPTIONISDEFAULT] => false [PAYMENTINFO_0_TRANSACTIONID] => 6RW35079WR357012H [PAYMENTINFO_0_TRANSACTIONTYPE] => cart [PAYMENTINFO_0_PAYMENTTYPE] => instant [PAYMENTINFO_0_ORDERTIME] => 2021-09-02T19:19:59Z [PAYMENTINFO_0_AMT] => 579.97 [PAYMENTINFO_0_FEEAMT] => 15.67 [PAYMENTINFO_0_TAXAMT] => 0.00 [PAYMENTINFO_0_CURRENCYCODE] => CAD [PAYMENTINFO_0_PAYMENTSTATUS] => Completed [PAYMENTINFO_0_PENDINGREASON] => None [PAYMENTINFO_0_REASONCODE] => None [PAYMENTINFO_0_PROTECTIONELIGIBILITY] => Eligible [PAYMENTINFO_0_PROTECTIONELIGIBILITYTYPE] => ItemNotReceivedEligible,UnauthorizedPaymentEligible [PAYMENTINFO_0_SELLERPAYPALACCOUNTID] => [email protected] [PAYMENTINFO_0_SECUREMERCHANTACCOUNTID] => EAF2EHRFJLVJE [PAYMENTINFO_0_ERRORCODE] => 0 [PAYMENTINFO_0_ACK] => Success ) 09-02-2021 @ 15:20:01 - WC_Gateway_PPEC_Client::_request: remote request to https://api-3t.paypal.com/nvp with params: Array ( [TRANSACTIONID] => 6RW35079WR357012H [METHOD] => GetTransactionDetails [VERSION] => 120.0 [USER] => info_api1.rexoseal.com [PWD] => GPKBC6S7BM3YZM32 [SIGNATURE] => ApWUVGVgPxdwJic5NGdVey47.9rkAa2iH8OhGe46l0gUJj9F-9ZkB9G6 ) 09-02-2021 @ 15:20:02 - WC_Gateway_PPEC_Client::_process_response: acknowleged response body: Array ( [RECEIVERBUSINESS] => [email protected] [RECEIVEREMAIL] => [email protected] [RECEIVERID] => EAF2EHRFJLVJE [EMAIL] => [email protected] [PAYERID] => P7G2NQ8TKXCNL [PAYERSTATUS] => unverified [COUNTRYCODE] => CA [SHIPTONAME] => Nadia Roy [SHIPTOSTREET] => 10 maltais app 3 [SHIPTOCITY] => Chute aux outardes [SHIPTOCOUNTRYCODE] => CA [SHIPTOCOUNTRYNAME] => Canada [SHIPTOZIP] => G0H 1C0 [ADDRESSOWNER] => PayPal [ADDRESSSTATUS] => Confirmed [INVNUM] => CA10335 [CUSTOM] => {"order_id":2812,"order_number":"10335","order_key":"wc_order_kdzA3vJ3eZg5E"} [SALESTAX] => 0.00 [INSURANCEAMOUNT] => 0.00 [GIFTRECEIPT] => 0 [TIMESTAMP] => 2021-09-02T19:20:02Z [CORRELATIONID] => 22732233d5382 [ACK] => Success [VERSION] => 120.0 [BUILD] => 55101542 [FIRSTNAME] => Nadia [LASTNAME] => Roy [TRANSACTIONID] => 6RW35079WR357012H [TRANSACTIONTYPE] => cart [PAYMENTTYPE] => instant [ORDERTIME] => 2021-09-02T19:19:59Z [AMT] => 579.97 [FEEAMT] => 15.67 [TAXAMT] => 0.00 [SHIPPINGAMT] => 0.00 [HANDLINGAMT] => 0.00 [CURRENCYCODE] => CAD [PAYMENTSTATUS] => Completed [PENDINGREASON] => None [REASONCODE] => None [SHIPPINGMETHOD] => Default [PROTECTIONELIGIBILITY] => Eligible [PROTECTIONELIGIBILITYTYPE] => ItemNotReceivedEligible,UnauthorizedPaymentEligible [L_NAME0] => Rexoseal RV Roof Restoration Kit - 18.9L - Roof up to 40′ long [L_NUMBER0] => RXRV19KT [L_QTY0] => 1 [L_TAXAMT0] => 0.00 [L_SHIPPINGAMT0] => 0.00 [L_HANDLINGAMT0] => 0.00 [L_CURRENCYCODE0] => CAD [L_TAXABLE0] => false [L_TAXRATE0] => 0.0 [L_AMT0] => 579.97 [INSURANCEOPTIONSELECTED] => 0 [SHIPPINGOPTIONISDEFAULT] => 0 ) 09-02-2021 @ 15:20:19 - is_valid_ipn_request: Checking IPN request validity 09-02-2021 @ 15:20:20 - is_valid_ipn_request: Verify IPN request: Array ( [body] => Array ( [cmd] => _notify-validate 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Requests_Utility_CaseInsensitiveDictionary Object ( [data:protected] => Array ( [domain] => paypal.com [path] => / [secure] => 1 ) ) [flags] => Array ( [creation] => 1630610420 [last-access] => 1630610420 [persistent] => [host-only] => ) [reference_time] => 1630610420 ) ) ) ) [filename:protected] => [data] => [headers] => [status] => ) ) 09-02-2021 @ 15:20:20 - IPN request is valid according to PayPal. 09-02-2021 @ 15:20:20 - Found order #2812 09-02-2021 @ 15:20:20 - Payment status: completedI’ve seen this happen only 3 times, once in April which I thought was just a glitch or bug and now it has happened twice with the same person. I haven’t noticed this issue with my other orders or customers. Here is a screenshot of the order.
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This reply was modified 3 years, 1 month ago by
shahank.
Hello @shahank ,
Thanks for sharing the logs.
I can see that the correct state and tax was applied until this step of the payment process
09-02-2021 @ 15:19:58 - WC_Gateway_PPEC_Client::_request: remote request to https://api-3t.paypal.com/nvp with params: Array(look for theTAXAMTvalues in the log)In my test orders, I found that there is no change in the log or order, once the billing/tax information is sent to PayPal. So, it does not look like a bug.
Did it happen for the same user all 3 times?
PayPal does not allow to complete the payment without the state/province so it’s not clear how the user was able to finish the PayPal and continue with the checkout.
Please make sure you are using the latest version of the plugin and WooCommerce is also up to date.
I will recommend disabling any caching plugins and server cache first. Then check if the problem appears again for any other user. Also, you can contact PayPal to gather information about this order and the customer to identify how the order was processed without selecting the province.
Let us know if the problem occurs again and what information you get from PayPal.
Thank you ??
I had 3 orders have this issue one was in April 2021 and 2 just recently with a different user. The 2 that happened recently was the same customer. My WooCommerce and WooCommerce PayPal plugin are up to date. I’ve tried contacting PayPal about this but they were no help. Still confused on why this happened and how the customer was able to place 2 orders without the tax being charged. You said the customer was being charged the tax and correct state was selected, but it dissapeared on the step you mentioned? What is that step, is it the last step before placing the order through PayPal? I’ve had orders after this and no issues, it’s really an isolated issue which I can’t seem to figure out and no one else can. I don’t know if it’s an issue from PayPal as I’ve mentioned before they were also not able to explain it. Thanks again
I also noticed early on in the logs that the State is missing, I don’t know if that is the issue and how that is happening, as ultimately at the end the customers billing and shipping address is missing the State. I showed this earlier in a previous reply with a screenshot.
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This reply was modified 3 years, 1 month ago by
Hello @shahank,
Thanks for the background. Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Thanks.
Ok, will do. Thanks
Hi @shahank,
It looks like we’ve received your ticket and are working on it now! I’m going to go ahead and close out this thread, since this has been moved over to our ticketing system.
Cheers ??
Viewing 14 replies - 1 through 14 (of 14 total)
- The topic ‘Weird issue with tax not being charged’ is closed to new replies.
