weight based problem

Hello @morriscookies !

Your configuration screen looks odd. Are you sure that your Woo, WP an PHP version meet the plugin’s requirements? Please send us a WooCommerce system status. Here’s a screenshot showing how to get it.

You should set “Based on” to weight, just like in this example: https://www.wpdesk.net/wp-content/uploads/sites/2/2017/10/flexible-shipping-table.png

If you want to set ranges for weight, please follow this tutorial: https://www.wpdesk.net/docs/weight-based-shipping-woocommerce/

If you would prefer the shipping cost to progressively increase, you can use this tutorial: https://www.wpdesk.net/docs/progressively-increasing-weight-based-shipping-woocommerce-flexible-shipping/

Let me know if this was helpful.

Hi, please find below with the Woocommerce system status :

### WordPress Environment ###

Home URL: https://morriscookies.asia
Site URL: https://morriscookies.asia
WC Version: 3.4.2
Log Directory Writable: ?
WP Version: 4.9.6
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.1.15 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 512 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.54.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.6.33
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.4.2
WC Database Prefix: wpu3_
MaxMind GeoIP Database: ?
Total Database Size: 3.85MB
Database Data Size: 3.10MB
Database Index Size: 0.75MB
wpu3_woocommerce_sessions: Data: 0.05MB + Index: 0.01MB
wpu3_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB
wpu3_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
wpu3_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
wpu3_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
wpu3_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB
wpu3_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB
wpu3_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
wpu3_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
wpu3_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
wpu3_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
wpu3_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
wpu3_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
wpu3_woocommerce_log: Data: 0.00MB + Index: 0.00MB
wpu3_aff_affiliates: Data: 0.00MB + Index: 0.00MB
wpu3_aff_affiliates_users: Data: 0.00MB + Index: 0.00MB
wpu3_aff_hits: Data: 0.00MB + Index: 0.00MB
wpu3_aff_referrals: Data: 0.00MB + Index: 0.00MB
wpu3_aff_referral_items: Data: 0.00MB + Index: 0.00MB
wpu3_aff_robots: Data: 0.00MB + Index: 0.00MB
wpu3_aff_uris: Data: 0.00MB + Index: 0.00MB
wpu3_aff_user_agents: Data: 0.00MB + Index: 0.00MB
wpu3_androapp_stats: Data: 0.00MB + Index: 0.00MB
wpu3_bwg_album: Data: 0.00MB + Index: 0.00MB
wpu3_bwg_album_gallery: Data: 0.00MB + Index: 0.00MB
wpu3_bwg_gallery: Data: 0.00MB + Index: 0.00MB
wpu3_bwg_image: Data: 0.01MB + Index: 0.00MB
wpu3_bwg_image_comment: Data: 0.00MB + Index: 0.00MB
wpu3_bwg_image_rate: Data: 0.00MB + Index: 0.00MB
wpu3_bwg_image_tag: Data: 0.00MB + Index: 0.00MB
wpu3_bwg_shortcode: Data: 0.01MB + Index: 0.00MB
wpu3_bwg_theme: Data: 0.04MB + Index: 0.00MB
wpu3_cf_forms: Data: 0.03MB + Index: 0.00MB
wpu3_cf_form_entries: Data: 0.00MB + Index: 0.01MB
wpu3_cf_form_entry_meta: Data: 0.00MB + Index: 0.00MB
wpu3_cf_form_entry_values: Data: 0.00MB + Index: 0.01MB
wpu3_cf_pro_messages: Data: 0.00MB + Index: 0.00MB
wpu3_cf_tracking: Data: 0.00MB + Index: 0.00MB
wpu3_cf_tracking_meta: Data: 0.00MB + Index: 0.00MB
wpu3_commentmeta: Data: 0.00MB + Index: 0.00MB
wpu3_comments: Data: 0.00MB + Index: 0.01MB
wpu3_formmaker: Data: 0.07MB + Index: 0.00MB
wpu3_formmaker_backup: Data: 0.08MB + Index: 0.00MB
wpu3_formmaker_blocked: Data: 0.00MB + Index: 0.00MB
wpu3_formmaker_display_options: Data: 0.00MB + Index: 0.00MB
wpu3_formmaker_groups: Data: 0.00MB + Index: 0.00MB
wpu3_formmaker_query: Data: 0.00MB + Index: 0.00MB
wpu3_formmaker_sessions: Data: 0.00MB + Index: 0.00MB
wpu3_formmaker_submits: Data: 0.00MB + Index: 0.00MB
wpu3_formmaker_themes: Data: 0.09MB + Index: 0.00MB
wpu3_formmaker_views: Data: 0.00MB + Index: 0.00MB
wpu3_gdpr_consent: Data: 0.00MB + Index: 0.00MB
wpu3_gdpr_data_register: Data: 0.00MB + Index: 0.00MB
wpu3_gdpr_del_requests: Data: 0.00MB + Index: 0.00MB
wpu3_gdpr_log: Data: 0.02MB + Index: 0.00MB
wpu3_gdpr_requests: Data: 0.00MB + Index: 0.00MB
wpu3_huge_it_videogallery_galleries: Data: 0.00MB + Index: 0.00MB
wpu3_huge_it_videogallery_videos: Data: 0.00MB + Index: 0.00MB
wpu3_lead_form: Data: 0.01MB + Index: 0.00MB
wpu3_lead_form_data: Data: 0.00MB + Index: 0.00MB
wpu3_lead_form_extension: Data: 0.00MB + Index: 0.00MB
wpu3_lead_form_options: Data: 0.00MB + Index: 0.00MB
wpu3_links: Data: 0.00MB + Index: 0.00MB
wpu3_loginizer_logs: Data: 0.00MB + Index: 0.01MB
wpu3_nextend2_image_storage: Data: 0.00MB + Index: 0.00MB
wpu3_nextend2_section_storage: Data: 0.00MB + Index: 0.01MB
wpu3_nextend2_smartslider3_generators: Data: 0.00MB + Index: 0.00MB
wpu3_nextend2_smartslider3_sliders: Data: 0.02MB + Index: 0.00MB
wpu3_nextend2_smartslider3_sliders_xref: Data: 0.00MB + Index: 0.00MB
wpu3_nextend2_smartslider3_slides: Data: 0.04MB + Index: 0.00MB
wpu3_nf3_actions: Data: 0.00MB + Index: 0.00MB
wpu3_nf3_action_meta: Data: 0.01MB + Index: 0.00MB
wpu3_nf3_fields: Data: 0.00MB + Index: 0.00MB
wpu3_nf3_field_meta: Data: 0.03MB + Index: 0.01MB
wpu3_nf3_forms: Data: 0.00MB + Index: 0.00MB
wpu3_nf3_form_meta: Data: 0.01MB + Index: 0.00MB
wpu3_nf3_objects: Data: 0.00MB + Index: 0.00MB
wpu3_nf3_object_meta: Data: 0.00MB + Index: 0.00MB
wpu3_nf3_relationships: Data: 0.00MB + Index: 0.00MB
wpu3_options: Data: 0.91MB + Index: 0.09MB
wpu3_pimwick_gift_card: Data: 0.00MB + Index: 0.01MB
wpu3_pimwick_gift_card_activity: Data: 0.00MB + Index: 0.00MB
wpu3_pms_member_subscriptionmeta: Data: 0.00MB + Index: 0.00MB
wpu3_pms_paymentmeta: Data: 0.00MB + Index: 0.00MB
wpu3_postmeta: Data: 0.86MB + Index: 0.34MB
wpu3_posts: Data: 0.72MB + Index: 0.08MB
wpu3_pw_gcmusers: Data: 0.00MB + Index: 0.00MB
wpu3_termmeta: Data: 0.00MB + Index: 0.01MB
wpu3_terms: Data: 0.01MB + Index: 0.01MB
wpu3_term_relationships: Data: 0.01MB + Index: 0.03MB
wpu3_term_taxonomy: Data: 0.01MB + Index: 0.01MB
wpu3_th_popup: Data: 0.00MB + Index: 0.00MB
wpu3_trp_dictionary_en_us_zh_tw: Data: 0.00MB + Index: 0.01MB
wpu3_trp_gettext_: Data: 0.00MB + Index: 0.01MB
wpu3_trp_gettext_en_us: Data: 0.02MB + Index: 0.03MB
wpu3_trp_gettext_zh_tw: Data: 0.00MB + Index: 0.01MB
wpu3_usermeta: Data: 0.01MB + Index: 0.01MB
wpu3_users: Data: 0.00MB + Index: 0.01MB
wpu3_wc_download_log: Data: 0.00MB + Index: 0.00MB
wpu3_wc_webhooks: Data: 0.00MB + Index: 0.00MB
wpu3_wonderplugin_slider: Data: 0.03MB + Index: 0.00MB
wpu3_wpgdprc_access_requests: Data: 0.00MB + Index: 0.00MB
wpu3_wpgdprc_delete_requests: Data: 0.00MB + Index: 0.00MB

### Post Type Counts ###

al_product: 1
attachment: 156
bwg_gallery: 4
bwg_share: 1
custom_css: 1
customize_changeset: 27
fmemailverification: 2
form-maker: 1
jetpack_migration: 2
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
language_switcher: 3
nav_menu_item: 6
oembed_cache: 14
page: 66
pickup_location: 7
polylang_mo: 3
portfolio: 24
post: 1
powerform: 1
product: 53
product_variation: 39
revision: 196
rp_shop_giftcard: 2
shop_coupon: 1
shop_order: 3
telemetry: 8
um_directory: 1
um_form: 3
um_role: 2
woocarousel: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (27) ###

Polylang: by Frédéric Demarle – 2.3.6
All-in-One WP Migration: by ServMask – 6.69
Checkout Address Autocomplete for WooCommerce: by eCreations – 1.9.7 – Not tested with the active version of WooCommerce
Connector for WooToApp Mobile - WooCommerce Native Mobile App.: by WooToApp - Rhys Williams – 1.0.7 – Not tested with the active version of WooCommerce
PayPal Express Checkout for WooCommerce: by wpgateways – 3.0.3 – Not tested with the active version of WooCommerce
Flexible Checkout Fields: by WP Desk – 1.6.5
Flexible Shipping: by WP Desk – 2.1.3
Form Maker: by WebDorado Form Builder Team – 1.12.27
The GDPR Framework: by Codelight – 1.0.10
GDPR: by Trew Knowledge – 2.1.0
Hide Page And Post Title: by Arjun Thakur – 1.1
Lead Form Builder: by ThemeHunk – 1.3.4
Photo Gallery: by Photo Gallery Team – 1.4.7
Polylang Theme Strings: by Modeewine – 3.5
WooCommerce Product Carousel Slider: by ADL Plugins – 3.0.2 – Not tested with the active version of WooCommerce
PW WooCommerce Gift Cards: by Pimwick
LLC – 1.15

WooCommerce Cart: by XootiX – 1.0.2 – Not tested with the active version of WooCommerce
ThemeHunk Customizer: by ThemeHunk – 2.0.27
WC Secondary Product Thumbnail: by Hendy Tarnando – 1.3.2 – Not tested with the active version of WooCommerce
WonderPlugin Slider Lite: by Magic Hills Pty Ltd – 10.2
WooCommerce 2Checkout Payment Gateway Free: by Najeeb Ahmad – 2.1 – Not tested with the active version of WooCommerce
WooCommerce Stripe Gateway: by WooCommerce – 4.1.6
WooCommerce Max Quantity: by Isabel Castillo – 1.5.1 – Not tested with the active version of WooCommerce
WooCommerce Product Fees: by Caleb Burks – 1.3.0 – Not tested with the active version of WooCommerce
WooCommerce Price Based on Country (Basic): by Oscar Gare – 1.7.7
WooCommerce: by Automattic – 3.4.2
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.6.4 – Not tested with the active version of WooCommerce

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: HKD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
gift-card (gift-card)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #27 - /shop/
Cart: #28 - /cart/
Checkout: #29 - /checkout/
My account: ? Page does not contain the shortcode.
Terms and conditions: #74 - /terms-conditions/

### Theme ###

Name: Featured
Version: 1.2.1
Author URL: https://www.themehunk.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: –

### PBC Settings ###

Base location: HK:NEW TERRITORIES
Price Based On: billing
Shipping: ?
Test mode: –
Test country: –
Prices entered with tax: ?
Calculate tax based on: billing

### Zone Pricing Oceania ###

slug: oceania
name: Oceania
countries: AU | NZ
currency: USD
exchange_rate: 0.1280

### Zone Pricing Canada / USA ###

slug: canada-usa
name: Canada / USA
countries: CA | US
currency: USD
exchange_rate: 0.1280

### Zone Pricing Asia ###

slug: asia
name: Asia
countries: BN | ID | JP | KR | MM | MY | PH | SG | TH | TW | VN
currency: USD
exchange_rate: 0.1280

### Zone Pricing China ###

slug: china
name: China
countries: CN | MO
currency: CNY
exchange_rate: 0.820

### Zone Pricing Europe 2 ###

slug: europe-2
name: Europe 2
countries: GB
currency: GBP
exchange_rate: 0.100

### Zone Pricing Europe ###

slug: europe-3
name: Europe
countries: AT | BE | CH | CY | CZ | DE | DK | EE | ES | FI | FR | GR | HU | IE | IT | LT | LU | LV | NL | NO | PL | PT | RO | RU | SE | SI | SK
currency: EUR
exchange_rate: 0.1150

### Zone Pricing Hong Kong ###

slug: hong-kong
name: Hong Kong
countries: HK
currency: HKD
exchange_rate: 1.00

Please give me a hints on how to setup an every 250g with $45 addon, i tried few method it doesnt work, the last method i tried as image attached, at the end of the checkout show no shipment rules.

https://imgur.com/zlpWycl

https://imgur.com/rbpIWFx

Appreciate your help. Thanks.

Hi @morriscookies,

the rules from the screen you uploaded seem to be ok. Have you checked weight units set up in your store? Here:
https://wpde.sk/pr/2018-06-07_11.52.21.png

If you set up units like on the screen above, you should set the weight on the products in this way:
https://wpde.sk/pr/2018-06-07_11.58.05.png

—

Also, can you try to enable Flat Rate and check whether the shipping method is available at checkout?

Cheers,
Przemyslaw

Hi Przemyslaw, Thanks for your prompt response and guideline, my setting is correct as image attached:

https://imgur.com/CgfvruT

https://imgur.com/dMmMILC

i also tried setup Flat Rate shipping but still not working :

https://imgur.com/t3MAMJS

https://imgur.com/dZMqgQ2

https://imgur.com/6EAKkZc

so should i just activate one shipping method instead of two ?

Thanks.

Hi @morriscookies,

I’m sorry that I did not reply long but I did not receive a notification about your message.

—

By checking if the Flat Rate method works, I wanted to check whether the problem is in Flexible Shipping or maybe in the general settings of the store or the is caused by other software/plugin.

Unfortunately, your screenshots are no longer available. Can you do it again, and at the same time upload a shot from that screen?

Cheers,
Przemyslaw

Hi, YES, it works after i re-create the shipping rules, SORRY for not responding, i just back from overseas too. its Great plugin. Thank you for your hard work.