WeChat Pay not working

Hi @emilyyue,

I believe it’s against forum rules to share contact information. If you can, I recommend you edit your request and remove your email address.

Regarding WeChat, what kind of device were you testing with? The default dimensions for the QR code are 128px by 128px. I wonder if your device’s resolution is causing it to appear small.

Kind Regards,

Hi Mr. Clayton,

Thank you for pointing out the email address, but I don’t think I can edit the posted comment. I’ll definitely pay attention to this rule hereafter.
I’m using MAC, how can I fix this problem?

Greatly appreciate your help.

Best Regards,

@emilyyue,

Try updating the dimensions of the qrcode using css.

#wc_stripe_local_payment_stripe_wechat img{
    width: 500px !important;
    height: 500px !important;
}

Kind Regards,

Thank you for the reply.
However, I have no idea where to input this code.

@emilyyue there are many good tutorials on how to add custom css to a WordPress site.
Go to Google and search adding custom css to WordPress.

Kind Regards,

I’m so afraid to make any mistake, since I don’t know anything about programming or coding…..
It seems like many people found the WeChat Pay function not working properly.
If you could Kindly do some upgrade on your end, we would be greatly appreciated.

Best Regards,

Emily

@emilyyue I’ll look at adding an option in the next release where you can update the size of the QRCode.

Kind Regards,

Hi @emilyyue,

You can reach out to me via the Help button located in the plugin settings if you want to test an advanced copy of the next release. That version contains a new setting where you can control the size of the QRCode.

Kind Regards,

Hi,

I enlarged the image, but it’s still not working.
When I tried to pay via WeChat pay, the message of unable to process payment via QR code showed up.
I guess the WeChat pay is not working properly now.
Could you try to fix this asap?

Greatly appreciate your help and work.

Best Regards,

I guess the WeChat pay is not working properly now.
Could you try to fix this asap?

Are you actually using live mode or test mode? Test mode uses a fake QRCode and that’s why the instructions say to just click the Place Order button.

Kind regards

I’m using live mode

Can you please elaborate if the error message is coming from your QR code scanner or is it appearing on the checkout page?

If the error is occurring in your QR scanner there is nothing the plug-in can do about that because that is separate functionality.

Also make sure you have your webhook enabled.

This is so confusing.

First of all, I enabled web hook and on live mode.

Second, I tried to pay via WeChat pay on both laptop and mobile phone, none of them worked. When I tried to do the WeChat pay on laptop, the QR Code is extremely small, cannot be scanned at all, I tried to scan it using my phone, but no response at all.
When I tried to do the WeChat pay on mobile, the QR Code didn’t work either (the QR code cannot be identified and is invalid), and an error message popped out saying that the QR code payment function is invalid.

@emilyyue

Did you see my previous reply where I said you could reach out to us and I would provide you with an updated version where you can customize the size of the QR code?

Can you please share your website URL so I can take a look at your site?

my url is ithewayenglish.com

thank you