webstories media not uploding

  • Resolved sudiksha152

    (@sudiksha152)


    2 years, 11 months ago

    Whenever I’m trying to upload media image in web story showing this error and unable to upload media. Not any error in console regarding web story. How to resolve this.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • @sudiksha152 Hi there, we will be happy to check on this for you. Can you please publish and share your story URL?

    Additionally, if you could you provide your Site Health information it will help us get a closer look at your site setup. You can share privately if you prefer.

    Thread Starter sudiksha152

    (@sudiksha152)

    Hii,
    I’m unable to share my story URL.Site health is also running good.
    The main issue is: Images are not visible on the screen and getting an error message share above. Any other way to resolve this.

    @sudiksha152 The message in your screenshot displays when Web Stories cannot load images and videos in your Media Library. Previous reports indicates this issue is due to using a Content Delivery Network (CDN) or other service to host your site’s assets. Without the correct HTTP headers set, the connection to CDN-hosted assets will be blocked due to Cross-Origin Resource Sharing (CORS).

    Could you check for any console errors when this message displays and share it here?

    Your Site Health information would be helpful because we could check for any plugin/services using CDN that you are unaware of.

    Also, can you tell me if you uploaded an image by inserting a link?

    As we haven’t received a response, we’ll mark this topic as resolved. You can open a new support topic if you need any additional support. Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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