Website totally broken after upgrade to pro version of virtue

  • Resolved VibeLich

    (@vibelich)


    9 years ago

    My website: https://www.diymode.de
    I have the free version of the virtue theme. I just upgraded to the pro version but changing to it caused problems. First of all it only worked by deactivating the plugins but after reactivating all I could see was a blank white page. So now I tried to go back to the free version and also already deleted some of my plugins via webspace explorer.

    But still I can do nothing I can only see white pages in the dashboard and now also my website looks weird. Please help!!!

Viewing 4 replies - 1 through 4 (of 4 total)
  • SamTyurenkov

    (@samtyurenkov)

    I suggest you to use your hosting provider back up files, they usually have a back up for every day for past 30 days. It only take 5 minutes of time. Also some providers to do not offer mysql database back up by default. But usually they do.

    I know my advice is not related to this specifical theme, but it will work for any theme and saves tons of time.

    intenseatpon

    (@intenseatpon)

    There were specific instructions to follow in order to upgrade and not have your website break. See this page, beginning with “Upgrading -Free to Premium”.

    hannah

    (@hannahritner)

    Hey VibeLich,
    Did you get things working? The tutorial intenseatpon suggested should be able to get you going.

    Hannah

    Thread Starter VibeLich

    (@vibelich)

    Hi, I contacted my host and it was a problem with my hosting package wich was to small or old for this new theme… So now everything is fine and I am happy with the pro version. Thanx for reply!

Viewing 4 replies - 1 through 4 (of 4 total)
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