website slow and caching

Hi @marchajj ,

Thanks for reaching out!

I understand that your site is slow, and you would like some suggestions on the best way forward to improve its speed and performance, is this correct?

After checking the sites speed and performance for both mobile and desktop, it is indeed pointing out performance issues as seen in the screenshot below:

Mobile results:

Desktop results:

You can monitor your sites speed and performance using a service, such as GT Metrix, this also shows you were the performance issues are coming from.

There are several contributing factors to the slowness of a site, most of which can be found in the following troubleshooting documentation:

• Troubleshooting a slow site
• WooCommerce slow site fixes

Hope this helps!

YES ROXY, exactly 100%. your articles and support is much appreciated, thanks really for your reply and support, I appreciate it. I will double check again all the factors and make sure they are there to speed up the website as for CDN, any recommendations before I close the thread here because I know there is many. can you suggest or recommend one please for my case?

Hi @marchajj ,

Happy to help!

It is so hard to say since it is important to choose the right CDN solution that fits your specific requirements, like budget, features, performance, and compatibility.

I found a recently published article that provides a list of the best CDN providers for WordPress, feel free to check it out here.

My suggestion would be to check the reviews of different CDN solutions and then find one that works for you ??

Hope this helps!

amazing you are the best! enjoy the weekend

dear team kindly note my website is down and facing 500 server error because of the below issues, please can someone urgently help and support i didn’t understand these errors:

The error logs are pasted below.

Fatal error: Uncaught Error: Call to undefined function wp() in /home/kcosmetics1/public_html/wp-blog-header.php:16 Stack trace: #0 /home/kcosmetics1/public_html/index.php(17): require() #1 {main} thrown in /home/kcosmetics1/public_html/wp-blog-header.php on line 16

0 /home/kcosmetics1/public_html/index.php(17): require()

1

thrown in /home/kcosmetics1/public_html/wp-blog-header.php on line 16
[06-Mar-2023 13:07:34 UTC] PHP Deprecated: Directive ‘allow_url_include’ is deprecated in Unknown on line 0
[06-Mar-2023 13:07:34 UTC] PHP Fatal error: Uncaught Error: Call to undefined function wp() in /home/kcosmetics1/public_html/wp-blog-header.php:16
Stack trace:

0 /home/kcosmetics1/public_html/index.php(17): require()

1

thrown in /home/kcosmetics1/public_html/wp-blog-header.php on line 16

Please contact your web developer regarding this.

Hi,

Sorry to hear that you are facing that error.

Which version of PHP is the site using? To help you to investigate, please share a copy of your site’s System Status Report: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

i don’t know what happen but my wp-config was empty on the CPANEL something very strange, maybe virus maybe I’m attack I fix it and still investigating what happened. Thanks for your reply and kind support, appreciate it!

Hi @marchajj

Sorry to hear about this problem and I know how frustrating this could be.

As a first step, please reach out to your host and see if they can identify the root cause of this issue.

All the best and hopefully the issue will be fixed soon!

Hello team after many updates recently to WordPress and woocommerce, kindly note I have a critical serious issue now with the quantity, I cannot add more than 1 quantity to the basket per item. please check my website here: https://kcosmetics.store/ and try to add 2 or 3 quantities per item per basket, the plus sign not working why? I disabled all plugins and didn’t work, I updated the pinkmart kite studio and check their support and they are saying on the demo it’s working. I am lost a little bit here, I appreciate your help and support in this if anyone can advise. if it’s a code or conflict with the plugin I’m not sure. Thank you!

Hi @marchajj ,

I understand that you have a critical quantity issue on your site, is that correct?

I would like to kindly ask you to create a new topic for this particular issue, as it appears to be unrelated to the original topic of this thread.

This will help us keep track of the new issue more efficiently and allow us to provide you with the best possible support pertaining to the specific issue at hand ??

Cheers!

well noted thanks!