Website restore times out.

  • Resolved andshab

    (@andshab)


    5 years ago

    Hi!
    I’m trying to restore the site from a backup (280 mb .zip). Each time at the same recovery site is paused until it issues an error (Website restore times out.)
    Increased the following PHP parameters (post_max_size, upload_max_filesize, memory_limit, max_input_vars, max_execution_time, max_input_time), and the error persists.
    Help me solve my recovery problem.
    Thank you!

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Support tonyrobins

    (@tonyrobins)

    Hi,

    Can you provide us more information to help locate the issue? The causes and solutions can be different depending on your situation.

    – Are you with shared hosting or VPS hosting?
    – Have you enabled fastcgi or used litespeed?

    P.S. Apache or Nginx has a timeout time setting that will invalidate the relevant PHP settings, that might be the reason why increasing the PHP parameters didn’t work.

    Kind Regards,

    Thread Starter andshab

    (@andshab)

    – Are you with shared hosting or VPS hosting?
    VPS hosting

    – Have you enabled fastcgi or used litespeed?
    I use fastcgi

    Removed nginx – the error remained.

    Plugin Support tonyrobins

    (@tonyrobins)

    Hi @andshab

    Thanks for the update!

    Based on your situation, we’d recommend you make some tweaks on your nginx server to increase the timeouts:

    Here’s a short guide showing how.

    After that, please try to restore the site again.

    Please let us know if that works.

    Kind Regards,

    Thread Starter andshab

    (@andshab)

    Nginx is not accelerating now.
    The settings was:
    request_terminate_timeout = 300
    fastcgi_read_timeout 300
    max_execution_time ? було встановлене 300.

    the problem has not been resolved…

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @tonyrobins I’ve archived your reply. Why are you asking for off forum contact?

    Thread Starter andshab

    (@andshab)

    Maybe try restoring parts of the archive? If it`s possible?

    Plugin Support tonyrobins

    (@tonyrobins)

    Hi @jdembowski

    I was trying to ask him if he could provide me a temporary login access to the site via the email so that we can help him locate the issue.

    I am sorry if that also violated any forum rules here. I will not do that again.

    Kind Regards,

    Thread Starter andshab

    (@andshab)

    How can i send temporary login access to the site?

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    You don’t. @tonyrobins could get banned for that ask and have his plugins removed. It’s that serious.

    I’ll reply more when I’m not on my phone.

    Plugin Support tonyrobins

    (@tonyrobins)

    Hi @andshab

    Then please try to modify the values of the following parameters in your web server config file:

    FcgidIOTimeout 900
    FcgidIdleTimeout 900
    FcgidBusyTimeout 900

    After that, please try to restore the site again

    Kind Regards,

    Plugin Support tonyrobins

    (@tonyrobins)

    @jdembowski Sorry. I was just trying to help him. I will not do that again.

    Thread Starter andshab

    (@andshab)

    Restore completed successfully.
    Thank you very much for your great support!

    Plugin Support tonyrobins

    (@tonyrobins)

    Thanks for your update.

    Kind Regards,

Viewing 13 replies - 1 through 13 (of 13 total)
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