Website restore times out

  • Resolved miab321

    (@miab321)


    5 years, 9 months ago

    Hi,

    I’m trying to migrate a site to a new domain. I used the auto-migration feature but after pressing “restore” I receive a “Website restore times out” message.

    Please advise? Many thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support nicholas2019

    (@nicholas2019)

    Thanks for your feedback.

    Could you send us your debug information by using debug-sending function on Website-info tab page?

    Thread Starter miab321

    (@miab321)

    Thanks for getting back – I’ve sent the debug info.

    Plugin Support nicholas2019

    (@nicholas2019)

    As the issue is fixed, I am going to mark it as resolved. Feel free to contact us if you have any questions.

    Hi
    I’ve backed up a site on one server and tried to restore it on one of my subdomains. After clicking restore it says it has failed. Then I have no access to anything on the backend of the site. It says that it cannot establish communication with my server.
    Any ideas as to what the problem could be? The subdomain has basically been wiped by the looks of things. However, parts of the site can be found in the url.

    Plugin Support nicholas2019

    (@nicholas2019)

    Hi @springdesign,

    Sorry about the tardy reply. Could you provide us with the temp admin accounts and login page URLs of your sites? So We can perform the plugin in real environment to know what is happening. You could send us these information via Contact Us page. Thanks in advance.

Viewing 5 replies - 1 through 5 (of 5 total)
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