website remains black until screen is interacted with

  • Resolved mulligasam

    (@mulligasam)


    1 year, 11 months ago

    Same issue as i have had before with this plug in. Screen remains blank and nothing loads unless user clicks/touches screen. Im aware others have had the same issue and read your explanation about it being part of the optimisation. I will sacrifice the possible drop in speed performance if you can deactivate the element that causes this. Thanks a bunch!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Mane Grigoryan

    (@manegr)

    Hi dear #@mulligasam ,
    Thank you for contacting us.

    Will you please kindly deactivate the pre-loader of the website? It conflicts with 10Web Booster.

    After you deactivate the pre-loader and clear the website cache, you should not face issues.

    Regards, Mane

    Thread Starter mulligasam

    (@mulligasam)

    Thank you, that worked!!!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘website remains black until screen is interacted with’ is closed to new replies.