Website not showing mobile version properly – randomly shows desktop version

  • Our website here does not show properly on mobile phones much of the time. I have spent many hours trying to fix the issue to no avail.

    We’re using a plugin called WPtouch to show a responsive mobile version of the blog. It used to work fine for years. However, in recent months, quite often when I visit the blog on a mobile device it shows the desktop version. This is very detrimental as the text on the site is miniscule and impossible to read.

    We’re also using Cloudflare CDN and Swift Performance Lite to try to speed up the site. We’ve tried to clear / purge this CDN and cache regularly, as well as that of the browsers we use on the mobiles we test on. Quite often after we do it starts to show the mobile version of the site, but then reverts to showing the desktop version even on mobiles.

    The thing that’s making me tear my hair out is it switches between the mobile and desktop versions on the same mobile phone in the same browser while surfing the site seemingly randomly (which leads me to believe it’s probably not a CDN or cache issue).

    Is there anything I may do to finally fix this confusing issue please?

    Thanks in advance!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Your caching is causing the problem. Instead of using WPtouch, use a theme that is responsive. Most themes these days are, and WPtouch hasn’t been needed for years.
    You don’t need two different versions.
    As long as you have two versions and a cache, you will have this problem. It’s better to get rid of the second version than the cache.

Viewing 1 replies (of 1 total)
  • The topic ‘Website not showing mobile version properly – randomly shows desktop version’ is closed to new replies.