website not opening for me only

  • dweeliph

    (@dweeliph)


    10 years ago

    https://tollywood2bollywood.com/ whenever i try to add some images to content, if there is any problem with image website showing 500 internet error to me, but i scanned each and every image before attaching it to the content and i saved the images as in jpg format, how it happens this to me i dont know. i installed antivirus on admin panel also, then also these problem occurs me frequently. after some time everybody able to see my site. but am not able to see my site. only when i format my system then am able to see my site alive on pc.from last 15 or 20 days i formated my system 7 to 10 times. my website administrator and hosting data not in my hand. the person who created my website is not able to give me total details of my website. he was not available right now. please anyone can help me please.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff

    (@macmanx)

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the Twenty Fourteen theme to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via FTP or SFTP and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your FTP or SFTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    Thread Starter dweeliph

    (@dweeliph)

    this msg am getting frequently what to do
    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

    Moderator James Huff

    (@macmanx)

    Right, I’m aware of that. ??

    Please read my reply above for information on what that means and what to do next.

Viewing 3 replies - 1 through 3 (of 3 total)
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