Website Loading Twice

  • Resolved alexandergardi

    (@alexandergardi)


    3 years, 7 months ago

    Hello there

    our website loads twice, that means after couple of seconds our page fully loads then after some miliseconds it reloads another time but these time very fast.
    I disabled every plugin except woocommerce and the problem still exist.
    I cleared my cache and checked it with chrome and firefox the problem still exist.
    and just by the first visit our website loads twice
    and the landing page is playing no roll that means when the first time visit our homepage or product page is there is no difference , it loads twice

    by the way , I created a file : index.html with some texts in it and I uploaded in to my root (wordpress directory) and when I navigate for the first time to this file , it loads just once without any problem

    I posted this problem on wordpress fix forum and they said :
    (The redirect is from the WooCommerce plugin, to append the geolocate string.)

    we use geolocation for our international payment gateways.
    is there any way to use geolocation without website loading twice ?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi @alexandergardi ??

    That’s strange! As a first step, let’s check your WooCommerce Logs. So please, provide us the following:

    • System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
    • Error log: share a copy of the fatal error log found under WooCommerce > System Status > Logs (if available)

    Cheers!

    Thread Starter alexandergardi

    (@alexandergardi)

    
### WordPress Environment ###

WordPress address (URL): https://www.alexandergardi.com
Site address (URL): https://www.alexandergardi.com
WC Version: 5.5.2
REST API Version: ? 5.5.2
WC Blocks Version: ? 5.3.3
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.4.4
Log Directory Writable: ?
WP Version: 5.8
WP Multisite: –
WP Memory Limit: 7 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.21
PHP Post Max Size: 256 MB
PHP Time Limit: 3000
PHP Max Input Vars: 10000
cURL Version: 7.78.0
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.30-MariaDB
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.5.2
WC Database Prefix: hd_
Total Database Size: 1113.32MB
Database Data Size: 837.02MB
Database Index Size: 276.30MB
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### Post Type Counts ###

attachment: 58722
cms_block: 81
elementor_library: 34
html-form: 5
iksm: 1
mc4wp-form: 1
nav_menu_item: 207
oembed_cache: 141
page: 105
polylang_mo: 3
post: 9
product: 4387
product_variation: 33609
product-feed: 3
revision: 4456
shop_coupon: 4
shop_order: 283
shop_order_refund: 19
vtprd-rule: 1
woodmart_sidebar: 2
woodmart_slide: 34
wpcf7_contact_form: 3
wpforms: 1
yith_refund_request: 6

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (35) ###

WPML Multilingual CMS: by OnTheGoSystems – 4.4.11
Antispam Bee: by pluginkollektiv – 2.10.0
Contact Form 7: by Takayuki Miyoshi – 5.4.2
Elementor: by Elementor.com – 3.3.1
Facebook for WooCommerce: by Facebook – 2.6.1
paymendo - WooCommerce Payment Gateways: by grilabs – 2.1.4
Header and Footer Scripts: by Digital Liberation – 2.2.1
HTML Forms: by ibericode – 1.3.22
Kargo Takip Türkiye: by Unbelievable.Digital – 0.0.7
Mailchimp for WooCommerce: by Mailchimp – 2.5.1
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.6
WP Sticky Sidebar: by Premio – 1.3.6
WooCommerce BOG Credit Card Payment Gateway: by Plug and Pay Ltd. – 2.1.3
Relevanssi: by Mikko Saari – 4.13.2
Slider Revolution: by ThemePunch – 6.5.5
Safe SVG: by Daryll Doyle – 1.9.9
Rank Math SEO: by Rank Math – 1.0.69.1
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.59

WooCommerce Dynamic Pricing & Discounts: by 20script – 2.2.2
WC Hide Shipping Methods: by Rynaldo Stoltz – 1.4
WooCommerce Show Variations: by Codeincept – 1.0.9
Advanced Shipment Tracking for WooCommerce: by zorem – 3.2.8
Checkout Fields Manager for WooCommerce: by QuadLayers – 5.4.3
WooCommerce Multilingual: by OnTheGoSystems – 4.11.6
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.9.2
WooCommerce Shipping & Tax: by WooCommerce – 1.25.17
WooCommerce: by Automattic – 5.5.2
Woodmart Core: by  – 1.0.29
WP Mail SMTP: by WPForms – 2.9.0
WP Rocket: by WP Media – 3.9.1.1
WPML Media: by OnTheGoSystems – 2.6.5
WPML String Translation: by OnTheGoSystems – 3.1.9
WPML Translation Management: by OnTheGoSystems – 2.10.7
Related Products for WooCommerce: by WebToffee – 1.3.7
YITH Advanced Refund System for WooCommerce Premium: by YITH – 1.2.6

### Inactive Plugins (8) ###

CartBounty - Save and recover abandoned carts for WooCommerce: by Streamline.lv – 7.0.4
GA Google Analytics: by Jeff Starr – 20210719
Post Duplicator: by Metaphor Creations – 2.23
Product Feed PRO for WooCommerce: by 20script – 7.2.8
Product Reviews Import Export (Basic): by WebToffee – 1.4.3
Smart Manager For WooCommerce – Stock Management, Bulk Edit & more...: by StoreApps – 5.10.0
WP All Export Pro: by Soflyy – 1.6.3
Yoast SEO: by Team Yoast – 16.8

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: TRY (?)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
outofstock (outofstock-ru)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #8 - /shop/
Cart: #9 - /cart/
Checkout: #10 - /checkout/
My account: #11 - /my-account/
Terms and conditions: #850 - /sartlar-kosullar/

### Theme ###

Name: Woodmart
Version: 6.1.4
Author URL: https://themeforest.net/user/xtemos
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: woodmart/woocommerce/archive-product.php
woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php
woodmart/woocommerce/cart/cross-sells.php
woodmart/woocommerce/cart/mini-cart.php
woodmart/woocommerce/checkout/form-checkout.php
woodmart/woocommerce/checkout/thankyou.php
woodmart/woocommerce/content-product-cat.php
woodmart/woocommerce/content-product.php
woodmart/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php
woodmart/woocommerce/global/quantity-input.php
woodmart/woocommerce/loop/add-to-cart.php
woodmart/woocommerce/loop/loop-end.php
woodmart/woocommerce/loop/loop-start.php
woodmart/woocommerce/loop/no-products-found.php
woodmart/woocommerce/loop/orderby.php
woodmart/woocommerce/loop/pagination.php
woodmart/woocommerce/loop/sale-flash.php
woodmart/woocommerce/myaccount/form-login.php
woodmart/woocommerce/product-searchform.php
woodmart/woocommerce/single-product/add-to-cart/grouped.php
woodmart/woocommerce/single-product/add-to-cart/variable.php
woodmart/woocommerce/single-product/meta.php
woodmart/woocommerce/single-product/product-image.php
woodmart/woocommerce/single-product/product-thumbnails.php
woodmart/woocommerce/single-product/rating.php
woodmart/woocommerce/single-product/related.php
woodmart/woocommerce/single-product/sale-flash.php
woodmart/woocommerce/single-product/tabs/tabs.php
woodmart/woocommerce/single-product/title.php
woodmart/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product.php

### Action Scheduler ###

Canceled: 5
Oldest: 2021-07-29 12:26:54 +0000
Newest: 2021-08-03 14:29:43 +0000

Complete: 17,130
Oldest: 2021-07-05 07:08:28 +0000
Newest: 2021-08-04 06:07:45 +0000

Failed: 1,170
Oldest: 2021-07-29 12:39:23 +0000
Newest: 2021-08-02 11:15:59 +0000

Pending: 4
Oldest: 2021-08-04 06:07:51 +0000
Newest: 2021-08-09 01:42:52 +0000

### Status report information ###

Generated at: 2021-08-04 06:08:29 +00:00
    Thread Starter alexandergardi

    (@alexandergardi)

    Hello

    Thanks for your reply

    I copy pasted the system status and this is the link with a zip file that inside it there is 3 fatal error log file :

    https://we.tl/t-bB1eXUXCZm

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi there ??

    Thank you very much!

    By any chance, are you using Geolocate (with page caching support) under WooCommerce > Settings > General Options? Also, could you please share a screenshot of this setting?

    I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL here. It works with Chrome, Firefox, Safari, and Edge.

    Thanks!

    Thread Starter alexandergardi

    (@alexandergardi)

    Hi @gabrielfuentes

    Yes.

    https://snipboard.io/mAN0lV.jpg

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Great! Have you used the Geolocate option (without caching support) to see if that helps to get rid of the issue?

    Let us know how it goes!

    Thread Starter alexandergardi

    (@alexandergardi)

    Hello again ,

    Yes we did try this solution and it helps to solve the problem , but we should use the geolocate option with cache support because we use cache system on our shop.

    what should we do ?

    Mirko P.

    (@rainfallnixfig)

    Hi @alexandergardi,

    I’m sorry to hear about your site loading twice when the default customer location is set to Geolocate (with page caching support).

    On my test site, I was not able to replicate this behavior so it sounds like it is isolated to your WordPress/WooCommerce install.

    I’d suggest disabling all plugins except for WooCommerce, switching to the default Storefront theme and checking if the site still loads twice.

    If the site doesn’t load twice with a default Storefront theme but you can see that it loads twice when you activate your Woodmart theme – you may want to report this behavior to the theme’s authors. If switching back to the Woodmart theme doesn’t make any difference then you’ll want to activate your other plugins one at a time. More info on conflict testing here:

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Let us know how that goes.

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Since it’s been a while since we last heard back from you, I’m going to mark this thread resolved.

    Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

    Cheers! ??

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