Website Landing Page is Blank and Requires Password

  • Resolved ashleyjoeann

    (@ashleyjoeann)


    8 years, 7 months ago

    I’m quite new in the blogging industry and this is the first time such thing has happened to me. My site (highonwanderlust.com) has suddenly become inaccessible. When I go to the site, all I see is blank page with a password slot. I contacted my host (Hostgator) about this and all they did was suggest me to sign up for SiteLock and said that the hacker locked me out. I tried deleting inactive plugins and themes in the File Manager but nothing seems to be working.

    Has this happen to anyone else? How did you deal with this? Please help!

    Thanks!

    Regards,
    Ashley

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi Ashley – I haven’t seen that specific bug before with WordPress. It’s definitely not a standard WordPress index.php home page.

    It’s possible there’s a redirect on the page. Check to see if you have an .htaccess file and rename it. If that fixes the problem, great! If not, look at your index.php file. For WordPress it’s normally only a few lines that look like this:

    <?php
    /**
    * Front to the WordPress application. This file doesn’t do anything, but loads
    * wp-blog-header.php which does and tells WordPress to load the theme.
    *
    * @package WordPress
    */

    /**
    * Tells WordPress to load the WordPress theme and output it.
    *
    * @var bool
    */
    define(‘WP_USE_THEMES’, true);

    /** Loads the WordPress Environment and Template */
    require( dirname( __FILE__ ) . ‘/wp-blog-header.php’ );

    If your index.php file says something else, please come back and let us know. At that point it could be old coding or malware. If it’s old coding you can simply replace it. If it’s malicious, you may need to do some rebuilding with all current WordPress, plugins and themes.

    Thread Starter ashleyjoeann

    (@ashleyjoeann)

    Hi missleilani,

    I tried contacting my host again and this time, they’re more helpful. I believe they tried your approach where they renamed a .htaccess file but no success. They even disabled all plugins and themes but to no avail.

    We are currently resorting to do a restore from a recent backup, from before the site was contaminated. Hopefully it works.

    Thank you for your input! I do believe my site was hacked somehow.

    Sincerely,
    Ashley

    The kind of error you’re getting isn’t likely to be a plugin or theme issue, unless one or more is outdated and allowed an exploit. I’m inclined to think it’s malware that overwrote your home page.

    If/when your hosting provider restores the previous version, please go through and be sure everything is up to date – the WordPress version, and all plugins and themes, including any that are disabled. Even if a plugin or theme is disabled it can provide an avenue for something malicious to take over your website.

    Thread Starter ashleyjoeann

    (@ashleyjoeann)

    Hostgator has restored my site and I’ve proceed to change all login passwords. I’ve also deleted inactive plugins and themes and updated everything else. Everything seems fine now! Thanks a lot!

    You’re welcome! I’m glad it worked ??

Viewing 5 replies - 1 through 5 (of 5 total)
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