• Resolved Erika

    (@droomreis)


    My website goes down quite often, especially when I try to create new pages and alter old ones.
    I’m getting the following message:
    ? [APR 21 14:12:09] Fatal error: Out of memory (allocated 185098240) (tried to allocate 69632 bytes) in /hermes/bosnacweb01/bosnacweb01aw/b2289/ipw.hendrikaaan/public_html/wetpics/wp-content/plugins/wordfence/lib/wordfenceHash.php on line 755 There has been a critical error on your website.

    Is this causing the website to go down? And if so, how can I remove this error?

    Thanks for helping, I know nothing about programming so I’m really stuck here.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support wfscott

    (@wfscott)

    Hello, @droomreis

    With memory errors like this, it is a culmination of all the things you have running and active on the site that causes the overload. Wordfence may be what tips it over the top, though, going forward it will be important to raise the memory on your site or you will likely run into this issue eventually with or without Wordfence.

    So the best step forward would be reaching out to your host and asking them to check what your memory is set at currently and having them raise it. Show them the errors you’re seeing as well. 512m would likely be alright, though we do see some sites run higher regularly and it also depends on what you have installed on the site.

    Here is good documentation from WPBeginner relating to this and changing the memory.

    If you’re not sure how to raise the memory yourself, I would recommend asking your host.

    Thanks,
    Scott

    Thread Starter Erika

    (@droomreis)

    Hi Scott,
    Thank you so much for your reply. I have now changed the memory to 512M as you suggest following the explanations in the link you gave. That was nice and easy ??
    I hope that will be enough. If I get the error again I will ask my host to increase the memory for me.

    Once again, thank you very much for your help.
    Erika

Viewing 2 replies - 1 through 2 (of 2 total)
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