Website is crashing

@iwaqasyounas

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

### WordPress Environment ###

WordPress address (URL): https://primedecor.pk
Site address (URL): https://primedecor.pk
WC Version: 5.9.0
REST API Version: ? 5.9.0
WC Blocks Version: ? 6.1.0
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.8.0
Log Directory Writable: ?
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.25
PHP Post Max Size: 516 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.79.1
OpenSSL/1.1.1l

SUHOSIN Installed: –
MySQL Version: 5.6.41-84.1
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.9.0
WC Database Prefix: FXL_
Total Database Size: 287.94MB
Database Data Size: 171.14MB
Database Index Size: 116.80MB
FXL_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
FXL_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
FXL_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
FXL_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
FXL_woocommerce_order_items: Data: 1.52MB + Index: 0.28MB + Engine InnoDB
FXL_woocommerce_order_itemmeta: Data: 7.52MB + Index: 6.03MB + Engine InnoDB
FXL_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
FXL_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
FXL_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
FXL_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
FXL_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
FXL_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
FXL_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
FXL_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
FXL_actionscheduler_actions: Data: 42.58MB + Index: 24.58MB + Engine InnoDB
FXL_actionscheduler_claims: Data: 0.19MB + Index: 0.13MB + Engine InnoDB
FXL_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
FXL_actionscheduler_logs: Data: 36.58MB + Index: 14.03MB + Engine InnoDB
FXL_bsp_cm: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
FXL_bsp_otp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
FXL_bsp_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
FXL_bsp_states: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
FXL_bsp_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
FXL_cartflows_ca_cart_abandonment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
FXL_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
FXL_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
FXL_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
FXL_chaty_contact_form_leads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
FXL_commentmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
FXL_comments: Data: 2.52MB + Index: 1.61MB + Engine InnoDB
FXL_glsr_assigned_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
FXL_glsr_assigned_terms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
FXL_glsr_assigned_users: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
FXL_glsr_ratings: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
FXL_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
FXL_mailchimp_carts: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
FXL_mailchimp_jobs: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
FXL_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
FXL_options: Data: 5.19MB + Index: 1.08MB + Engine InnoDB
FXL_postmeta: Data: 48.59MB + Index: 55.16MB + Engine InnoDB
FXL_posts: Data: 8.52MB + Index: 4.77MB + Engine InnoDB
FXL_reviewx_criterias: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
FXL_reviewx_process_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
FXL_reviewx_reminder_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
FXL_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
FXL_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
FXL_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
FXL_term_relationships: Data: 1.50MB + Index: 0.41MB + Engine InnoDB
FXL_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
FXL_usermeta: Data: 1.52MB + Index: 0.64MB + Engine InnoDB
FXL_users: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
FXL_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
FXL_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
FXL_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
FXL_wc_customer_lookup: Data: 0.39MB + Index: 0.34MB + Engine InnoDB
FXL_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
FXL_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
FXL_wc_order_product_lookup: Data: 1.52MB + Index: 0.73MB + Engine InnoDB
FXL_wc_order_stats: Data: 0.52MB + Index: 0.39MB + Engine InnoDB
FXL_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
FXL_wc_product_meta_lookup: Data: 1.52MB + Index: 1.33MB + Engine InnoDB
FXL_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
FXL_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
FXL_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
FXL_webpushr_abandoned_cart: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
FXL_yoast_indexable: Data: 6.52MB + Index: 3.63MB + Engine InnoDB
FXL_yoast_indexable_hierarchy: Data: 0.47MB + Index: 0.59MB + Engine InnoDB
FXL_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
FXL_yoast_primary_term: Data: 0.11MB + Index: 0.13MB + Engine InnoDB
FXL_yoast_seo_links: Data: 0.13MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 1644
blocks: 5
custom_css: 1
mc4wp-form: 1
nav_menu_item: 98
oembed_cache: 8
page: 15
product: 1462
product_variation: 8492
shop_coupon: 5
shop_order: 5434
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (18) ###

Bluehost: by Bluehost – 2.8.5
Branded SMS Pakistan: by H3 Technologies (Pvt.) Limited – 3.0.2
Chaty: by Premio – 2.8.2
Code Snippets: by Code Snippets Pro – 2.14.2
Contact Form 7: by Takayuki Miyoshi – 5.5.2
Customer Reviews for WooCommerce: by CusRev – 4.29
Facebook for WooCommerce: by Facebook – 2.6.7
Site Kit by Google: by Google – 1.45.0
Mailchimp for WooCommerce: by Mailchimp – 2.5.3
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.6
Image optimization service by Optimole: by Optimole – 3.2.1
PW WooCommerce Bulk Edit: by Pimwick
LLC – 2.91

Webpushr Push Notifications: by Webpushr Web Push Notifications – 4.27.0
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.5.0
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.4
WooCommerce: by Automattic – 5.9.0
Yoast SEO: by Team Yoast – 17.6
WP Rocket: by WP Media – 3.7.5

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (2) ###

Endurance Page Cache: by Mike Hansen – 2.1.2
SSO: by Garth Mortensen
Mike Hansen – 0.3

### Settings ###

API Enabled: –
Force SSL: –
Currency: PKR (?)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #7 - /shop/
Cart: #8 - /cart/
Checkout: #9 - /checkout/
My account: #10 - /my-account/
Terms and conditions: #6874 - /replacement-policy/

### Theme ###

Name: Flatsome Child
Version: 3.0
Author URL: 
Child Theme: ?
Parent Theme Name: Flatsome
Parent Theme Version: 3.14.3
Parent Theme Author URL: https://www.uxthemes.com/
WooCommerce Support: ?

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php
flatsome/woocommerce/content-product_cat.php

### Action Scheduler ###

Canceled: 3
Oldest: 2021-10-30 04:06:01 +0000
Newest: 2021-11-20 09:02:20 +0000

Complete: 6,868
Oldest: 2021-10-21 11:20:25 +0000
Newest: 2021-11-21 08:47:28 +0000

Failed: 90,084
Oldest: 2020-11-25 00:48:42 +0000
Newest: 2021-11-21 07:47:21 +0000

In-progress: 1
Oldest: –
Newest: –

Pending: 2
Oldest: 2021-11-21 08:52:39 +0000
Newest: 2021-11-24 13:31:03 +0000

### Status report information ###

Generated at: 2021-11-21 13:47:35 +05:00

Hi @iwaqasyounas

Thanks for sharing the status report.

There are several plugins active on the site. This kind of problem is usually caused by a conflict with your theme or with another plugin.

The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Let us know how it goes.

Hi there,

It’s been a while since we heard from you, so I’m marking this thread resolved. Hopefully, you’ve been able to resolve this, but if you haven’t, please open up a new topic and we’ll be happy to help out.