Website fails on config of plugin

  • Resolved wood1e

    (@wood1e)


    3 years ago

    HI

    I installed the plugin, verified the domain with TXT files, now I get this error: https://www.screencast.com/t/YtENvdrlN2X

    Not sure why, the site was working initially, I was about to download the certs and the site failed.

    I deleted the plugin and renamed the PLUGIN folder and nothing changed. The error still occured.

    Any ideas what I might have done?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor SSL HTTPS Support

    (@gwsharsha)

    @wood1e You have modified wrong records in your domain DNS, please go to your domain DNS records, add a CNAME record with name “www” pointing to your non-www domain.

    Thread Starter wood1e

    (@wood1e)

    Hi

    Thanks for the repsonse, not sure why I need to as I haven’t any other time with this plugin.

    anyway so

    hostname: wwww
    CNAME
    Destination: domain.co.uk

    is that the settings?

    Thread Starter wood1e

    (@wood1e)

    I rechecked the settings on domain and adjusted the A records to what i think is correct, and added the CNAME as mentioned above.

    But nothing has changed

    Thread Starter wood1e

    (@wood1e)

    Any update on the issue?

    Thread Starter wood1e

    (@wood1e)

    The A record is pointing at the correct IP what is the issue?

    Plugin Contributor SSL HTTPS Support

    (@gwsharsha)

    Hi,

    Actually it’s nothing related to our plugin. The issue is within your DNS records of domain. Please create a new A record for www domain i.e., https://www.domain.co.uk and point it to server IP address used in non-www domain. You can delete the CNAME record previously added.

    Right now your www domain is not pointing anywhere.

    Thread Starter wood1e

    (@wood1e)

    THE CNAME was already deleted and I have added www A record… still not change!!

    Thread Starter wood1e

    (@wood1e)

    I have reset the DNS and will try again

    Thread Starter wood1e

    (@wood1e)

    That all worked

Viewing 9 replies - 1 through 9 (of 9 total)
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