Website error after automatic upgrade to v 1.5.12

  • Resolved shaunek

    (@shaunek)


    4 months, 2 weeks ago

    This evening my production website autoupdated this plugin from version 1.5.11 to 1.5.12 and the upgrade process failed. From what I can tell the install failed and left the .maintenance file in place for 5-10 minutes until I had a chance to get on my computer. the wp-content/uploads/wc-logs/fatal-errors-*.log file has the following all over the place, and this is the only error I could see.

    2024-07-11T03:54:36+00:00 CRITICAL Uncaught Error: Failed opening required '/mnt/data/home/1234567.cloudwaysapps.com/myuser/public_html/wp-content/plugins/kadence-woocommerce-email-designer/includes/class-kadence-woomail-settings.php' (include_path='.:/usr/share/php:/mnt/data/home/1234567.cloudwaysapps.com/myuser/public_html/wp-content/plugins/myworks-woo-sync-for-quickbooks-online/includes/lib/quickbooks-lib') in /mnt/data/home/1234567.cloudwaysapps.com/myuser/public_html/wp-content/plugins/kadence-woocommerce-email-designer/kadence-woocommerce-email-designer.php:68 CONTEXT: {"error":{"type":1,"file":"\/mnt\/data\/home\/1234567.cloudwaysapps.com\/myuser\/public_html\/wp-content\/plugins\/kadence-woocommerce-email-designer\/kadence-woocommerce-email-designer.php","line":68},"backtrace":["","#0 \/mnt\/data\/home\/1234567.cloudwaysapps.com\/myuser\/public_html\/wp-includes\/class-wp-hook.php(324): Kadence_Woomail_Designer->on_plugins_loaded()","#1 \/mnt\/data\/home\/1234567.cloudwaysapps.com\/myuser\/public_html\/wp-includes\/class-wp-hook.php(348): WP_Hook->apply_filters()","#2 \/mnt\/data\/home\/1234567.cloudwaysapps.com\/myuser\/public_html\/wp-includes\/plugin.php(517): WP_Hook->do_action()","#3 \/mnt\/data\/home\/1234567.cloudwaysapps.com\/myuser\/public_html\/wp-settings.php(496): do_action()","#4 \/mnt\/data\/home\/1234567.cloudwaysapps.com\/myuser\/public_html\/wp-config.php(100): require_once('…')","#5 \/mnt\/data\/home\/1234567.cloudwaysapps.com\/myuser\/public_html\/wp-load.php(50): require_once('…')","#6 \/mnt\/data\/home\/1234567.cloudwaysapps.com\/myuser\/public_html\/wp-blog-header.php(13): require_once('…')","#7 \/mnt\/data\/home\/1234567.cloudwaysapps.com\/myuser\/public_html\/index.php(17): require('…')","#8 {main}","thrown"]}

    I have reverted and disabled updates for now, but would be great if you could assist in figuring out what could have been the problem here. Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Josh

    (@oakesjosh)

    Hello shaunek,

    The error message indicates that the file includes/class-kadence-woomail-settings.php is missing. However, this file does exist in the plugin zip. It seems like there was an error in the update process that prevented the full zip from being extracted.

    Can you try downloading the latest version from the Kadence WooCommerce Email Designer plugin page and installing it again?

    For debugging, it would be helpful to see if there are any error messages above the “Failed opening required” ones. This could help identify the cause of the issue.

    Regards,

    Josh

    Plugin Author Josh

    (@oakesjosh)

    Hello Shaunek,

    Following up to make sure this issue is resolved.

    Plugin Support michael-levelup

    (@michaeltarongoy)

    Hi there,

    We just want to follow-up if you managed to resolve this already.

    This topic has been inactive for almost a month.

    If you have further questions or need additional assistance, feel free to start a new topic or refer to our Kadence Help Center here: https://www.kadencewp.com/help-center

    Please note that you can also submit a support ticket via these channels.

    Thank you for your understanding!
     
    Kind Regards,
    Michael Taro

Viewing 3 replies - 1 through 3 (of 3 total)
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