Website down since update to 3.5.1

  • Resolved janneke8incosi

    (@janneke8incosi)


    6 years ago

    Hi,

    Since updating WC to 3.5.1 this morning, I can’t do anything anymore. I’ve tried to restore a backup, but that failed also. I only get “Please Install and Activate Woocommerce Plugin” on a blank field. I also cannot log in.

    Anyone suggestions?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • Depending on what version of WC you updated from you may need to change your memory setting to a minimum of 128M in WordPress and your hosting account. Check the server requirements on the WC plugin page for details.

    Thread Starter janneke8incosi

    (@janneke8incosi)

    Hi @bigmoxy,

    I have 1 GB and not used it all.

    I’d try going back to 3.5.0. You can get it here:
    https://github.com/woocommerce/woocommerce/releases

    Unzip it on your hard disk and use ftp to move its files to overwrite 3.5.1. No need to access WP.

    3.5.2 will be out soon.

    modernwebcompany

    (@modernwebcompany)

    Having the same issue with our site! The update crashed even when on the default theme. Did you find a fix? My subscriptions from woocommerce keeps telling me to activate woocommerce im guessing cause i have 3.5 installed now.

    Thank you

    Thread Starter janneke8incosi

    (@janneke8incosi)

    @modernwebcompany and @lorro,
    To avoid any problems, I restored the backup and stay with WC 3.5. I will try it again when 3.5.2 comes out.

    Soft79

    (@josk79)

    Try to get an error message from the log. It will help to isolate the issue.

Viewing 6 replies - 1 through 6 (of 6 total)
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