website down for 4 hours because of this plugin

  • The 15 th of april of 2024 we could not access the backoffice of Hostinger and my site was down. I haf to wait 4 hours before i could access the back office again. “The problem was due to this plugin” ( this is what they told me in the chat). Very disapointed. I don’t even know what this plug in is for. I did’nt ask for it. Too bad that we can’t put 0 star!

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  • Powell

    (@thelearnedfoot)

    .

    • This reply was modified 11 months, 2 weeks ago by Powell.
    Plugin Author Hostinger

    (@hostinger)

    Hello,

    Sorry for the inconvenience, but we want you to know that we’re here for you. We’re committed to improving our services, so don’t worry!

    On that day, we encountered difficulties on our hPanel backend infrastructure and issues with our Hostinger plugin (which helps with WordPress onboarding) that caused critical errors on the website. We want to apologize for the inconvenience this might have caused. We vow to learn from this situation.

    Furthermore, our team has reached out to you via email; if you have a free minute or two – check it out! Rest assured, we have your back.

Viewing 2 replies - 1 through 2 (of 2 total)
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