Website down due to missing file

  • Resolved inphoto

    (@inphoto)


    1 week, 2 days ago

    Hello,

    Our website went down due to what seems to be an issue with missing spreadsheet files, which are used as a data source for the plugin’s model. This is the second time this has happened, and I don’t understand why the file disappears from the folder, causing the entire site to crash. Currently, there are two ways to fix it: either re-upload the file or deactivate the plugin.

    Is there a way to prevent this from happening again?

    Here’s the PHP error log (1.xlsx is the data source) :

    Fatal error: Uncaught Box\Spout\Common\Exception\IOException: Could not open /home/clients/XXXXX-XXXXX/web/wp-content/mpg-uploads/1.xlsx for reading! File does not exist. in /home/clients/XXXXX-XXXXX/web/wp-content/plugins/multiple-pages-generator-by-porthas/lib/src/Spout/Reader/ReaderAbstract.php:118

    Stack Trace


    1. Box\Spout\Reader\ReaderAbstract->open(‘/home/clients/5…’)
      /home/clients/XXXXX-XXXXX/web/wp-content/plugins/multiple-pages-generator-by-porthas/models/DatasetModel.php:128

    2. MPG_DatasetModel::read_dataset(‘/home/clients/5…’)
      /home/clients/XXXXX-XXXXX/web/wp-content/plugins/multiple-pages-generator-by-porthas/models/ProjectModel.php:384

    3. MPG_ProjectModel::mpg_generate_urls_from_dataset(‘/home/clients/5…’, ‘{{mpg_slug}}’, ‘-‘, true)
      /home/clients/XXXXX-XXXXX/web/wp-content/plugins/multiple-pages-generator-by-porthas/helpers/Helper.php:450

    4. /home/clients/XXXXX-XXXXX/web/wp in /home/clients/XXXXX-XXXXX/web/wp-content/plugins/multiple-pages-generator-by-porthas/lib/src/Spout/Reader/ReaderAbstract.php on line 118

    Thank you for your assistance!

    • This topic was modified 1 week, 2 days ago by inphoto.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Themeisle

    (@themeisle)

    Hi,

    That’s odd, we are not aware of any ongoing issue related to this. Are you using the most recent version of the plugin?

    Have you recently changed the host or anything similar?

    Thread Starter inphoto

    (@inphoto)

    Hi,

    Yes, we are always using the latest version, and we haven’t changed the host.

    This issue occurred once at the end of October and then again this week.

    Thread Starter inphoto

    (@inphoto)

    Any ideas ? Thanks.

    Plugin Support Poonam Namdev

    (@poonam9)

    Hi @inphoto,

    We have recently released an update of the plugin. Please update to the latest version and let us know if you still get the same issue.

    Thread Starter inphoto

    (@inphoto)

    Ok, thank you. I will.

Viewing 5 replies - 1 through 5 (of 5 total)
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