Website down

Can you please provide a link to your website? Is this happening in the admin area or on all of your website? Can you still log into your website?

Hi, our website is wwww.focusproimagery.com

We can’t access the admin area either. The same message appears when we try to access wwww.focusproimagery.com/wp-admin.

Can you access to your websites FTP (cpanel, enhanced cpanel, etc.)?

I cannot access. I cannot access the other web page https://www.corporateapparelsg.com too, which falls under the same host, Bluehost.

Than you should contact Bluehost about this. Maybe your website was deleted.

Hey. I think Bluehost was the initial avenue I contacted. Somehow I got this reply from WordPress. So who’s in-charge? Can you go figure out among yourselves instead of passing your customers around? We are lost. Please don’t make us run around in confusion again.

Did Bluehost divert my concern to WordPress? It is up to the two sources to iron who should take up this task. Please help your customer.

What exactly are you paying for from WordPress?

To sum it up, my web pages https://www.focusproimagery.com and https://www.corporateapparelsg.com could not be opened when the address is keyed on the search bar.

Look. I already said I contacted bluehost and somehow you replied. So what should I do now?

I thought your website was down. What are you talking about?

You need to go to bluehost.com to contact Bluehost. We are just volunteers helping out with WordPress support. WordPress does not run bluehost.com. To get help with Bluehost, you need to contact Bluehost.

YES!!!!! Did I not say they could not be opened?????

Sorry @fpi_sg but can you please slow down and explain this to me again? I am not understanding your problem.

Ok. Looks like I can’t find some official WordPress avenue which I can speak with. Pardon me for not knowing it is a forum of volunteers. Hope you understand my frustration.