Website doesn’t work when WooCommerce actvated

Hi @datlip!

Did you make any recent updates? The issue you are having could be due to a conflict between WooCommerce and your theme or another plugin you have installed.

Do you have any redirection plugin(s) installed? If you do, please try disabling it first and see if it helps solve the issue.

If not, to know if WooCommerce is causing an issue in your site, please disable all plugins and change your theme back to Storefront, then activate WooCommerce and see if you see the same error message.

If your site is working after that, change your theme to the one you have installed and enable your plugins one by one until you find the one creating the conflict.

You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

Let us know how that goes for you!

I have the same problems with ALL Woo-plugins… So my guess is that something is wrong with the WooCommerce – WordPress 5.9 Combo when also using Woo-plugins..

Hello,

Sorry to hear that.

For us to take a better look please provide the following:

* Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

* Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

I deactivated all plug ins and went one by one activating to see which one was causing the problem and the only one that messes it up is the main woocommerce plug in. i restored a back up to the 5.8 wp and everything works just fine. i then went back to the most recent backup to before i restored the older version and its back to not working again. im assuming its something to do with the 5.9wp update. ive currently been running the “easy storefront” or the “storebiz” theme

heres the system status

### WordPress Environment ###

WordPress address (URL): https://motopsychoparts.com
Site address (URL): https://motopsychoparts.com
WC Version: 6.1.1
REST API Version: ? 6.1.1
WC Blocks Version: ? 6.5.2
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.0.3
Log Directory Writable: ?
WP Version: 5.9
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.30
PHP Post Max Size: 100 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.79.1
OpenSSL/1.1.1l

SUHOSIN Installed: –
MySQL Version: 5.7.26-29-log
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.1.1
WC Database Prefix: wp_pazzzy6mkk_
Total Database Size: 47.65MB
Database Data Size: 33.03MB
Database Index Size: 14.62MB
wp_pazzzy6mkk_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pazzzy6mkk_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_pazzzy6mkk_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pazzzy6mkk_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_pazzzy6mkk_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pazzzy6mkk_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_pazzzy6mkk_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_pazzzy6mkk_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_pazzzy6mkk_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pazzzy6mkk_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_pazzzy6mkk_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pazzzy6mkk_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pazzzy6mkk_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_pazzzy6mkk_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pazzzy6mkk_actionscheduler_actions: Data: 0.11MB + Index: 0.13MB + Engine InnoDB
wp_pazzzy6mkk_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pazzzy6mkk_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pazzzy6mkk_actionscheduler_logs: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_pazzzy6mkk_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_pazzzy6mkk_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_pazzzy6mkk_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pazzzy6mkk_gf_entry: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_pazzzy6mkk_gf_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_pazzzy6mkk_gf_entry_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_pazzzy6mkk_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pazzzy6mkk_gf_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pazzzy6mkk_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_pazzzy6mkk_gf_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_pazzzy6mkk_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pazzzy6mkk_options: Data: 2.52MB + Index: 0.06MB + Engine InnoDB
wp_pazzzy6mkk_postmeta: Data: 20.55MB + Index: 9.03MB + Engine InnoDB
wp_pazzzy6mkk_posts: Data: 5.52MB + Index: 2.41MB + Engine InnoDB
wp_pazzzy6mkk_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_pazzzy6mkk_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_pazzzy6mkk_term_relationships: Data: 1.52MB + Index: 0.41MB + Engine InnoDB
wp_pazzzy6mkk_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_pazzzy6mkk_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_pazzzy6mkk_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_pazzzy6mkk_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_pazzzy6mkk_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pazzzy6mkk_wc_bookings_availability: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pazzzy6mkk_wc_bookings_availabilitymeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_pazzzy6mkk_wc_booking_relationships: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_pazzzy6mkk_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pazzzy6mkk_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_pazzzy6mkk_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_pazzzy6mkk_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_pazzzy6mkk_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_pazzzy6mkk_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_pazzzy6mkk_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_pazzzy6mkk_wc_product_meta_lookup: Data: 1.52MB + Index: 0.98MB + Engine InnoDB
wp_pazzzy6mkk_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pazzzy6mkk_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pazzzy6mkk_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pazzzy6mkk_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pazzzy6mkk_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_pazzzy6mkk_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pazzzy6mkk_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_pazzzy6mkk_yoast_indexable: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wp_pazzzy6mkk_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_pazzzy6mkk_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_pazzzy6mkk_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_pazzzy6mkk_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 3837
customize_changeset: 90
elementor_library: 1
nav_menu_item: 52
page: 74
post: 3
product: 5335
product_variation: 6
revision: 109
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (13) ###

Ultimate Blocks: by Ultimate Blocks – 2.4.11
Burger Companion: by burgersoftware – 4.7
CoBlocks: by GoDaddy – 2.21.5
Ibtana - Ecommerce Product Addons: by VowelWeb – 0.2.9
Ibtana - WordPress Website Builder: by VowelWeb – 1.1.5
Simple CSV/XLS Exporter: by Shambix – 1.5.8
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.30
Variation Swatches for WooCommerce: by Emran Ahmed – 1.1.19
Woocommerce Product Excel Import-Export PRO: by extendWP – 7.1
WooCommerce Bulk Stock Management: by WooCommerce – 2.2.31
WooCommerce: by Automattic – 6.1.1
YITH WooCommerce Compare: by YITH – 2.10.0
YITH WooCommerce Wishlist: by YITH – 3.5.0

### Inactive Plugins (17) ###

Akismet Anti-Spam: by Automattic – 4.2.1
Classic Widgets: by WordPress Contributors – 0.3
Contact Form 7: by Takayuki Miyoshi – 5.5.4
Elementor: by Elementor.com – 3.5.3
Gravity Forms: by Gravity Forms – 2.5.14
Starter Templates by Gradient Themes: by gradientthemes – 1.0.4
WooCommerce Bookings: by WooCommerce – 1.15.50
WooCommerce Bookings Availability: by WooCommerce – 1.1.19
WooCommerce FedEx Shipping: by WooCommerce – 3.4.40
WooCommerce UPS Shipping: by WooCommerce – 3.2.37
WooCommerce USPS Shipping: by WooCommerce – 4.4.69
Woo Customize: by  – 1.0.7
WordPress Product Excel Import & Export for WooCommerce: by extendWP – 4.0
WP101 Video Tutorials: by WP101Plugin.com – 0.3
WPForms Lite: by WPForms – 1.7.2
YITH WooCommerce Quick View: by YITH – 1.11.0
Yoast SEO: by Team Yoast – 18.0

### Dropin Plugins (1) ###

object-cache.php: APCu Object Cache

### Must Use Plugins (1) ###

System Plugin: by  – 4.21.1

### Settings ###

API Enabled: –
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #31 - /shop/
Cart: #33 - /my-cart/
Checkout: #34 - /checkout/
My account: #32 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: StoreBiz
Version: 1.0.9
Author URL: https://burgerthemes.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: storebiz/woocommerce/cart/mini-cart.php version - is out of date. The core version is 5.2.0
storebiz/woocommerce/content-product.php version - is out of date. The core version is 3.6.0

Outdated Templates: ?
					
					
						Learn how to update

### Action Scheduler ###

Complete: 245
Oldest: 2022-01-09 00:52:23 +0000
Newest: 2022-02-03 14:06:38 +0000

Pending: 2
Oldest: 2022-02-04 14:06:38 +0000
Newest: 2022-02-08 00:52:23 +0000

### Status report information ###

Generated at: 2022-02-03 14:10:40 +00:00

@datlip

Kindly confirm that when you switch to the Storefront theme if the issue persists?

If that fails, could you enable WordPress Debugging while reproducing the error then share the information you see with us?

Hi there,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.