Website doesn’t highlight

  • Resolved benarden

    (@benarden)


    6 years, 5 months ago

    Hi,

    I’ve just downloaded the plugin and was excited to use.
    I watched video and proceeded to use the plugin.
    When I get to visual editor mode the site preview is to the right
    and the nothing highlights so I’m unable to select anything.

    Is there a reason for this?
    I need to highlight the website elements in order to edit.
    Currently again nothing highlights

    please assist

    thx

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Andrew Misplon

    (@misplon)

    Hi, try a quick plugin conflict test. Does the visual editor work if you deactivate all other plugins at once? If the issue is not solved, you can reactivate all plugins as the test has failed. However, if the issue is solved with all plugins deactivated except for SO CSS then reactivate your plugins one at a time, check the issue after each activation to find the conflict.

    I have exactly same problem… My site is https://ala-talkkari.fi. Benarde, did you fix your problem?

    • This reply was modified 6 years, 3 months ago by jhh78.
    Plugin Author SiteOrigin

    (@siteorigin)

    Hi @jhh78

    Please, open a new support topic and try the steps I’ve outlined above and let us know how that goes. Be sure to clear any caching/optimisation plugins before deactivating them as part of the test.

    Thread Starter benarden

    (@benarden)

    Yes @jhh78
    It was a plugin conflict
    Deactivate them all new reactivate the siteorigin plugin first and test it without any others activated.
    Then activate the other plugins one by one and test them in between activating the next one.

    My plugin conflict was a caching plugin.

    hope that helps…

    Plugin Support Andrew Misplon

    (@misplon)

    Hi @benarden

    Glad to hear you were able to locate the problem. Thanks for sharing.

Viewing 5 replies - 1 through 5 (of 5 total)
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