Website disappeared after Updraft backup (free)

  • Resolved fotisf

    (@fotisf)


    2 years, 5 months ago

    Hello,

    I was pointed to this forum hoping to get a reply from Updraft team.

    I’ve got a WordPress blog and earlier today installed Updraft free version.
    Then started a backup to Google Drive.

    It was taking too long, so I clicked Pause.
    That was also taking too long, so I clicked to kill the browser tab showing my WordPress dashboard.
    Since then, the whole website won’t load. Is this a white screen of death? Not sure. It won’t even load.
    And of course I cannot log in to my website/wp-admin to restore or backtrack.

    I checked under my hosting provider’s file manager, and as far as I can tell I’ve got all the files under /public_html. But the website is gone.

    The backup was split into 5 files: 3 of these are uploads, uploads1 etc. The other two are …themes and …plugins.

    Please advise urgently. Thanks.

    Fotis

Viewing 1 replies (of 1 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    It is most likely that the server has crashed. Please check with your host/server admin. Please note that UpdraftPlus use server resources to create backups and some hosts has limited resources only causing the server to crash.

    Thanks,
    Bryle

Viewing 1 replies (of 1 total)
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