• sleeptightconsultants

    (@sleeptightconsultants)


    All of a sudden, my website is running painfully slowly and I can’t get anywhere on my dashboard. I takes about 10 minutes to get from place to place on my dashboard and often it doesn’t even fully load when I attempt to navigate someplace else. I contacted my host (Bluehost) and was told that there is no problem with the server (I have another WordPress site on the same server and that one is completely fine). The Bluehost support person told me that my site needs to be optimized but I don’t really know how to do this and given that I can’t really get anywhere on my dashboard, I am not sure what to do. I was just in my dashboard yesterday and everything was fine. I have a very basic understanding of how all of this works and could really use some guidance.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi, sleeptightconsultants, & welcome. Ok, so I of course cannot get into your dashboard & have absolutely no desire to, but what I’m seeing thus far is not loading inordinately slowly on my end. However, I believe you when you say you are having these difficulties, of course.

    These issues are always interesting to troubleshoot, as they involve a computer/a device, a browser, & a server, & the interaction between the 3. & the trick is to find out where the fault lies, because it may not actually be the website. Indeed, when I ping your website, the minimum reply time is 25ms, the maximum is 48, & the average is 32, which is really very acceptable.

    The first thing that might be worth trying is another browser to see if that makes any difference. You might wish to clear your browser cache. Getting rid of temporary files & defragmenting your hard drive may also prove helpful. You should also ensure that your device is clear of malware, ie, viruses, worms, etc.

    Secondly, I note that you are getting errors when attempting to load your Google analytics plugin, so you might wish to deactivate it to see if that increases performance. You also appear to be running a caching plugin, and you may wish to deactivate that as well to see if that helps.

    You might try disabling plugins by renaming your plugins folder. This could mess up the site’s appearance temporarily. If that resolves the problem, then rename the plugins folder back to its original name, but rename all plugin subfolders, ie, google analytics1, etc. Then rename each individual plugin folder in turn, logging into the site each time until things start going slow.

    You are loading content from your new mom’s group domain. That may be slowing things down. The plugin Jetpack allows you to upload images to their server so they can serve them to your visitors, thereby speeding up performance, though I can’t say that would help any issues w/your dashboard.

    Your database may need optimizing. There are plugins to do this, but if you’re having difficulty w/your dashboard, it may be that the database is so large that the script times out. I don’t know if Bluehost permits shell access, but that may be a solution. You may have accumulated so much content over the years that the site actually needs to be split, w/1 site containing your most recent content, & the other containing earlier content, though that sort of solution is not as relevant to a site like yours as it is to a news or sports site where content is in fact time-sensitive.

    Sometimes there are files in your web root folder or in various subfolders called error_log or error.log. If these contain recent errors, it might point to where the problem lies. In addition, sometimes it’s helpful to open wp-config.php, either via your hosting control panel or an ftp client & change wp-debug from ‘false’ to ‘true’. This is a security risk, so change it back immediately when you’re done, but it might display error messages that can help you troubleshoot this. Lastly, some control panels actually contain an errors aplet that allows you to view errors that are occurring w/your site. If you find these, feel free to paste them to your next reply, enclosing the lines in , ie,

    line 1
    line 2

    Please let us know if you need instructions on how to do any of this. As you might imagine from this post, this kind of problem can be tough to troubleshoot & can involve a good bit of technical expertise. If these tips have not proved helpful, or you feel it’s beyond your technical knowledge, you can post a job at:
    https://jobs.wordpress.net
    probably under the ‘performance’ category, & you’ll undoubtedly get some folks applying to help.

    Your site loads speedy for me too – no insight into the backend of course. If I got such unhelpful advice from my host I would immediately be shopping for a new host – one not associated with EIG.

    • This reply was modified 7 years, 1 month ago by aCstudent. Reason: oops - misspelling
    Thread Starter sleeptightconsultants

    (@sleeptightconsultants)

    Hi Jackie,
    Thank you so much for replying. I don’t think it is the browser that is the issue because I have tried it in a variety of browsers, on my phone, ipads, etc. The website loading slowly isn’t even my biggest issue (although it is a problem). Its the fact that I can’t do anything on my dashboard. I definitely need help with this because everything you listed in your response is well beyond my knowledge and understanding level. I know you said I can post a job but is this something I can hire you to help with?

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    but is this something I can hire you to help with?

    No, you cannot hire people posting here. We are volunteers and it stays like that.

    Have you tried disabling all plugins to rule out plugin issues? Or switching to the default Twenty Seventeen theme to rule out theme issues? Or circle back to your host with something like “I know you are EIG and help is not really part of your business model, but you need to help with this or I gotta move on to a new host.”

    hi guys i have the same problem with my dashboard it loads really slow , but the website load site is 664ms. The problem i have aswell is that the site loads fast but the content inside which i click loads rly rly slow up to 1min i dont know why , any suggestions how to fix it ? my website is https://vektal.si/.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Website dashboard (and website) loading slowly’ is closed to new replies.