Website crashing when sending newsletter via HubSpot

  • Resolved deborahstead

    (@deborahstead)


    3 years, 3 months ago

    Hello, we are getting a critical error on our website when sending out email via HubSpot.

    We used to have this plugin installed but we are now using WP Fusion so I turned this off.

    But I did notice that the non-hubspot forms are still syncing despite the Plugin being uninstalled, so that made me wonder if the connection between this plugin and our HubSpot is to blame for the crash everytime an email is being sent.

    I need help to try and figure this out as is not good that when sending a newsletter to get people on the website, they then see a broken website.

    Thanks,
    Deborah

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support cheffernan

    (@cheffernan)

    Hi Deborah,

    Is it possible the tracking code is still installed on your website? Uninstalling the plugin will remove the tracking code but it is possible to have the tracking code installed independent of the plugin.

    You can follow these steps to verify if the tracking code is still installed on your website.

    Re Non-HubSpot forms still syncing, this will be the case if the tracking code is installed on your website and you have non-hubspot forms enabled in your hubspot settings. To turn this off. Go to:

    – HubSpot settings
    – Marketing
    – Forms
    -Non-HubSpot forms

    You will be able to toggle “Collect data from website forms” here to turn this setting off. If you want to remove a hard code tracking code from your website, you will need to delete it from the source of your WordPress site. This will remove HubSpot from the website including any HubSpot forms, live chat or analytics on your webpages.

    I hope this helps you resolve your issue, let me know if I have misunderstood your question.

    Best,
    Conor

    Plugin Support cheffernan

    (@cheffernan)

    Hey Deborah,

    Marking this as resolved as I haven’t heard back from you in a while. Let me know if these steps did not resolve your issue ??

    Best,
    Conor

    Thread Starter deborahstead

    (@deborahstead)

    Sorry Conor, for some reason I didn’t see this answer. The problem still persists, I have just turned off the Form tracking and I have a developer looking into it also. I will make sure to post it here once I know what it can be.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Website crashing when sending newsletter via HubSpot’ is closed to new replies.