Website crashed when installing the plugin

  • Resolved fosteran

    (@fosteran)


    1 year, 11 months ago

    I installed this plugin on my test site first (thankfully). And it crashed – gave me 500 error.

    So I disabled the plugin via the database. No luck.

    Looked at .htaccess file and this plugin added the code:

    # SGS XMLRPC Disable Service
<Files xmlrpc.php>
	order deny,allow
	deny from all
</Files>
# SGS XMLRPC Disable Service END

    Which caused the crash. I removed this part and it’s working fine. I haven’t reinstalled the plugin though. But is it possible to run the website with the plugin and the above xmlrpc.php removed from htaccess? I can disable xmlrpc via other means.

    Thanks

Viewing 1 replies (of 1 total)
  • Plugin Support Plamen M

    (@plamenm)

    Hello @fosteran ,

    The current version of the plugin comes with several security settings pre-enabled. The XML-RP service is the most exploited entry point for WordPress installations. It is therefore pre-enabled during the activation of the plugin. I completed several installations of the plugin, in different hosting environments and the entries in the .htaccess did not cause any errors in any of my test installations. There is not a way to disable the setting before the activation of the plugin, but we would like to look into this case in more details, it is most probably related to some incompatibility:

    – if you are a SiteGround customer, please post a support ticket through the Helpdesk System;
    – if you are not hosting your site with SiteGround, please provide us with the following details:

    * PHP Version;
    * WordPress Version;
    * What is the entire content of your .htaccess file? If you have an .htaccess file in an upper level folder, please provide its content also;
    * what is the exact error logged in the error and the access (dom) logs of the server (if you have access to see it);

    We look forward to your reply.

    Regards,
    Plamen.M
    Tech Support Team
    SiteGround.com

Viewing 1 replies (of 1 total)
  • The topic ‘Website crashed when installing the plugin’ is closed to new replies.