website contents deletedd

  • [ Moderator note: moved to Fixing WordPress. ]

    Hi i want to apologise in advance for my ignorance..i run a spice trading company indonesia..we appointed a guy to set up our website in 2013 and he recently left the job. we arepaying around usd 200 per annum to a local service provider to host the website using LINUX Silver package SWH-LNX-SLR.

    About 3 weeks ago we noticed the contents in our website was removed..only i have access to cpanel so i am not sure who or how it got deleted and the hosting company says it is a internal problem so they cannot assist.

    I suspect it is the disgruntled ex staff IT guy who has entered wordpress and deleted contents but this is just base don my assumption and reading because before this i knew nothingon how contents uploaded etc..even now my knowledge is limited

    my emails are working fine and website ww.mataharifood.com is accessible only all contents ( with pictures of spices, contact info etc) all gone. Asfar as i know no back up was done only the IT guy had access and knowledge. I assume he used wordpress sicne we do get some emails from [email protected] from time to time but not recently – last being a year ago stating our website automatically updated

    Can any one pls assist in informing me what to do to and how to restore contents. And also how to make sure this does not happen again.

    Also can i find out who and when the website was ‘hacked’ and contents deleted

    thank you so much in advance for your prompt and useful input.

    warmest regards
    sam

Viewing 1 replies (of 1 total)

  • Hi Sam.

    What a nightmare!

    Hope the below helps:

    1) Change the usernames and password for all related logins – wp-admin, cPanel, FTP, hosting account, email, domain regsitry – everything! That should stop the ex-admin from screwing things up again.

    2) Have a look at

    https://web.archive.org/web/20161023131217/https://mataharifood.com/about-us/

    It’s from Oct 2016 but may help if you can’t get your content back any other way.

    3) It’s a long shot, but see if there are any old page revisions that can be restored.

    4) Log in to mySQL and have a look through the tables for the content. Again, the ex-admin has probably made a decent job of wiping everything but it’s worth a look.

    5) Speak to your hosts again because most decent hosts have some sort of backup they keep for a certain time. There may be a cost but it will probably be worth it.

    I note that the theme has also been reset so he may have just done a complete re-install, in which case your hosts are your best bet.

    Hope this helps in some little way, and good luck ??

    Mark

Viewing 1 replies (of 1 total)
  • The topic ‘website contents deletedd’ is closed to new replies.