Website Chat box not showing due to chaching

  • Resolved Supplement Genie

    (@supplementgenie)


    6 years, 8 months ago

    I am using the Tidio chat plugin to chat with customers.

    When initially installed, it was showing fine but after a page refresh, it disappeared.

    I spoke with Tidio via their website, they advised me that it is being blocked by the caching plugin I am using, which is the Hummingbird page cache.

    I deactivated the page cache and found that the chat plugin worked fine.

    I was wondering if there was any way to stop this happening?

Viewing 8 replies - 1 through 8 (of 8 total)

  • Hi @supplementgenie,

    If you are using the chat plugin on a few pages, you can just exclude such pages from being cached.

    Best regards,
    Anton

    Thread Starter Supplement Genie

    (@supplementgenie)

    @vanyukov thank you for your reply. problem is that I am trying to use the chat plugin on all pages. so that, regardless of the page, customers can contact me.

    I have used other chat plugins and not had this problem, however, functionality was very limited and required the premium version. This chat Plugin has excellent functionality but does not work along with your cache facility.

    Is there anything else I can try?

    @supplementgenie,

    Do you have Asset Optimization turned on? Could you please try to disable it? I ran some tests, didn’t have any issues with page caching, but asset optimization CDN was causing some issues with Tidio. If disabling the CDN or the Asset Optimization module helps, we’ll try to exclude Tidio files from this process.

    Best regards,
    Anton

    Thread Starter Supplement Genie

    (@supplementgenie)

    @vanyukov Thank you for your help. I have deactivated Asset Optimization and it has solved the problem.

    I have reactivated Fast Velocity Minify which seems to do the same job as asset Optimization?

    Seems to be working fine

    Infact, My scores on Pingdom, GT Metrix and google Pagespeed have actually improved.

    I would rather keep using Hummingbird as it keeps everything within the one plugin, is there something I can do to make Hummingbird match Fast Velocity Minify? dont get me wrong, there is not a massive difference but enough for someone who is looking to boost his websites SEO Performance.

    Thread Starter Supplement Genie

    (@supplementgenie)

    I have done some checks and the thing that seems to be causing Fast Velocity Minift to perform better in the Pingdome, GTMetrix and Pagespeed tests is that

    I use the Disable Cart Fragments plugin from LittleBizzy. I thought there may have been an issue with the Disable Cart Fragments plugin as it was still showing cart fragments on the Pingdom test. Not what I am using Fast Velocity Minify, the cart fragments are not showing which suggests that it was something to do with HummingBirds asset Optimization.

    Sorry If this should be a separate question, I could start a new question if preferred?

    @supplementgenie,

    Thanks for the find. It’s going to take some time to debug this. But hopefully, we can add the fix to the upcoming update. I will post updates in this thread, once I have more news.

    Best regards,
    Anton

    Thread Starter Supplement Genie

    (@supplementgenie)

    @vanyukov Thanks a lot for your help ??

    Hi @supplementgenie,

    We’ve resolved the issues. Should be working properly with the upcoming 1.9.3 update.

    Best regards,
    Anton

Viewing 8 replies - 1 through 8 (of 8 total)
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