Website being crashed every time after installation

Hello @epeople

First of all, thank you for the review and I am sorry about the issue you are experiencing.
As said in the previous topic, your website is showing blank at the moment. Am I correct if I say that the website you are having an issue with is https://medicinesofbody.com/
There is a possibility of a conflict with some other plugin. Maybe you’ve had some other caching plugin and there are some left-over rules in your .htaccess?
Can you please share your htaccess so we can check this?
W3 Total Cache is rightfully recommended because it is the most powerful caching plugin. And be that as it may, using other caching plugins (AO excluded) can cause a lot of conflicts.
Please share your .htaccess file so we can check this.
Thank you.

# BEGIN LSCACHE
# END LSCACHE
# BEGIN NON_LSCACHE
# END NON_LSCACHE
# BEGIN W3TC Browser Cache
<IfModule mod_mime.c>
AddType text/css .css
AddType text/x-component .htc
AddType application/x-javascript .js
AddType application/javascript .js2
AddType text/javascript .js3
AddType text/x-js .js4
AddType text/html .html .htm
AddType text/richtext .rtf .rtx
AddType text/plain .txt
AddType text/xsd .xsd
AddType text/xsl .xsl
AddType text/xml .xml
AddType video/asf .asf .asx .wax .wmv .wmx
AddType video/avi .avi
AddType image/bmp .bmp
AddType application/java .class
AddType video/divx .divx
AddType application/msword .doc .docx
AddType application/vnd.ms-fontobject .eot
AddType application/x-msdownload .exe
AddType image/gif .gif
AddType application/x-gzip .gz .gzip
AddType image/x-icon .ico
AddType image/jpeg .jpg .jpeg .jpe
AddType image/webp .webp
AddType application/json .json
AddType application/vnd.ms-access .mdb
AddType audio/midi .mid .midi
AddType video/quicktime .mov .qt
AddType audio/mpeg .mp3 .m4a
AddType video/mp4 .mp4 .m4v
AddType video/mpeg .mpeg .mpg .mpe
AddType video/webm .webm
AddType application/vnd.ms-project .mpp
AddType application/x-font-otf .otf
AddType application/vnd.ms-opentype ._otf
AddType application/vnd.oasis.opendocument.database .odb
AddType application/vnd.oasis.opendocument.chart .odc
AddType application/vnd.oasis.opendocument.formula .odf
AddType application/vnd.oasis.opendocument.graphics .odg
AddType application/vnd.oasis.opendocument.presentation .odp
AddType application/vnd.oasis.opendocument.spreadsheet .ods
AddType application/vnd.oasis.opendocument.text .odt
AddType audio/ogg .ogg
AddType application/pdf .pdf
AddType image/png .png
AddType application/vnd.ms-powerpoint .pot .pps .ppt .pptx
AddType audio/x-realaudio .ra .ram
AddType image/svg+xml .svg .svgz
AddType application/x-shockwave-flash .swf
AddType application/x-tar .tar
AddType image/tiff .tif .tiff
AddType application/x-font-ttf .ttf .ttc
AddType application/vnd.ms-opentype ._ttf
AddType audio/wav .wav
AddType audio/wma .wma
AddType application/vnd.ms-write .wri
AddType application/font-woff .woff
AddType application/font-woff2 .woff2
AddType application/vnd.ms-excel .xla .xls .xlsx .xlt .xlw
AddType application/zip .zip
</IfModule>
<IfModule mod_expires.c>
ExpiresActive On
ExpiresByType text/css A31536000
ExpiresByType text/x-component A31536000
ExpiresByType application/x-javascript A31536000
ExpiresByType application/javascript A31536000
ExpiresByType text/javascript A31536000
ExpiresByType text/x-js A31536000
ExpiresByType text/html A3600
ExpiresByType text/richtext A3600
ExpiresByType text/plain A3600
ExpiresByType text/xsd A3600
ExpiresByType text/xsl A3600
ExpiresByType text/xml A3600
ExpiresByType video/asf A31536000
ExpiresByType video/avi A31536000
ExpiresByType image/bmp A31536000
ExpiresByType application/java A31536000
ExpiresByType video/divx A31536000
ExpiresByType application/msword A31536000
ExpiresByType application/vnd.ms-fontobject A31536000
ExpiresByType application/x-msdownload A31536000
ExpiresByType image/gif A31536000
ExpiresByType application/x-gzip A31536000
ExpiresByType image/x-icon A31536000
ExpiresByType image/jpeg A31536000
ExpiresByType image/webp A31536000
ExpiresByType application/json A31536000
ExpiresByType application/vnd.ms-access A31536000
ExpiresByType audio/midi A31536000
ExpiresByType video/quicktime A31536000
ExpiresByType audio/mpeg A31536000
ExpiresByType video/mp4 A31536000
ExpiresByType video/mpeg A31536000
ExpiresByType video/webm A31536000
ExpiresByType application/vnd.ms-project A31536000
ExpiresByType application/x-font-otf A31536000
ExpiresByType application/vnd.ms-opentype A31536000
ExpiresByType application/vnd.oasis.opendocument.database A31536000
ExpiresByType application/vnd.oasis.opendocument.chart A31536000
ExpiresByType application/vnd.oasis.opendocument.formula A31536000
ExpiresByType application/vnd.oasis.opendocument.graphics A31536000
ExpiresByType application/vnd.oasis.opendocument.presentation A31536000
ExpiresByType application/vnd.oasis.opendocument.spreadsheet A31536000
ExpiresByType application/vnd.oasis.opendocument.text A31536000
ExpiresByType audio/ogg A31536000
ExpiresByType application/pdf A31536000
ExpiresByType image/png A31536000
ExpiresByType application/vnd.ms-powerpoint A31536000
ExpiresByType audio/x-realaudio A31536000
ExpiresByType image/svg+xml A31536000
ExpiresByType application/x-shockwave-flash A31536000
ExpiresByType application/x-tar A31536000
ExpiresByType image/tiff A31536000
ExpiresByType application/x-font-ttf A31536000
ExpiresByType application/vnd.ms-opentype A31536000
ExpiresByType audio/wav A31536000
ExpiresByType audio/wma A31536000
ExpiresByType application/vnd.ms-write A31536000
ExpiresByType application/font-woff A31536000
ExpiresByType application/font-woff2 A31536000
ExpiresByType application/vnd.ms-excel A31536000
ExpiresByType application/zip A31536000
</IfModule>
<IfModule mod_deflate.c>
<IfModule mod_setenvif.c>
BrowserMatch ^Mozilla/4 gzip-only-text/html
BrowserMatch ^Mozilla/4\.0[678] no-gzip
BrowserMatch \bMSIE !no-gzip !gzip-only-text/html
BrowserMatch \bMSI[E] !no-gzip !gzip-only-text/html
</IfModule>
<IfModule mod_filter.c>
AddOutputFilterByType DEFLATE text/css text/x-component application/x-javascript application/javascript text/javascript text/x-js text/html text/richtext text/plain text/xsd text/xsl text/xml image/bmp application/java application/msword application/vnd.ms-fontobject application/x-msdownload image/x-icon application/json application/vnd.ms-access video/webm application/vnd.ms-project application/x-font-otf application/vnd.ms-opentype application/vnd.oasis.opendocument.database application/vnd.oasis.opendocument.chart application/vnd.oasis.opendocument.formula application/vnd.oasis.opendocument.graphics application/vnd.oasis.opendocument.presentation application/vnd.oasis.opendocument.spreadsheet application/vnd.oasis.opendocument.text audio/ogg application/pdf application/vnd.ms-powerpoint image/svg+xml application/x-shockwave-flash image/tiff application/x-font-ttf application/vnd.ms-opentype audio/wav application/vnd.ms-write application/font-woff application/font-woff2 application/vnd.ms-excel
<IfModule mod_mime.c>
# DEFLATE by extension
AddOutputFilter DEFLATE js css htm html xml
</IfModule>
</IfModule>
</IfModule>
<FilesMatch “\.(css|htc|less|js|js2|js3|js4|CSS|HTC|LESS|JS|JS2|JS3|JS4)$”>
FileETag MTime Size
<IfModule mod_headers.c>
Header set Pragma “public”
Header append Cache-Control “public”
Header unset Set-Cookie
Header set X-Powered-By “W3 Total Cache/0.11.0”
</IfModule>
</FilesMatch>
<FilesMatch “\.(html|htm|rtf|rtx|txt|xsd|xsl|xml|HTML|HTM|RTF|RTX|TXT|XSD|XSL|XML)$”>
FileETag MTime Size
<IfModule mod_headers.c>
Header set Pragma “public”
Header append Cache-Control “public”
Header set X-Powered-By “W3 Total Cache/0.11.0”
</IfModule>
</FilesMatch>
<FilesMatch “\.(asf|asx|wax|wmv|wmx|avi|bmp|class|divx|doc|docx|eot|exe|gif|gz|gzip|ico|jpg|jpeg|jpe|webp|json|mdb|mid|midi|mov|qt|mp3|m4a|mp4|m4v|mpeg|mpg|mpe|webm|mpp|otf|_otf|odb|odc|odf|odg|odp|ods|odt|ogg|pdf|png|pot|pps|ppt|pptx|ra|ram|svg|svgz|swf|tar|tif|tiff|ttf|ttc|_ttf|wav|wma|wri|woff|woff2|xla|xls|xlsx|xlt|xlw|zip|ASF|ASX|WAX|WMV|WMX|AVI|BMP|CLASS|DIVX|DOC|DOCX|EOT|EXE|GIF|GZ|GZIP|ICO|JPG|JPEG|JPE|WEBP|JSON|MDB|MID|MIDI|MOV|QT|MP3|M4A|MP4|M4V|MPEG|MPG|MPE|WEBM|MPP|OTF|_OTF|ODB|ODC|ODF|ODG|ODP|ODS|ODT|OGG|PDF|PNG|POT|PPS|PPT|PPTX|RA|RAM|SVG|SVGZ|SWF|TAR|TIF|TIFF|TTF|TTC|_TTF|WAV|WMA|WRI|WOFF|WOFF2|XLA|XLS|XLSX|XLT|XLW|ZIP)$”>
FileETag MTime Size
<IfModule mod_headers.c>
Header set Pragma “public”
Header append Cache-Control “public”
Header unset Set-Cookie
Header set X-Powered-By “W3 Total Cache/0.11.0”
</IfModule>
</FilesMatch>
<FilesMatch “\.(bmp|class|doc|docx|eot|exe|ico|json|mdb|webm|mpp|otf|_otf|odb|odc|odf|odg|odp|ods|odt|ogg|pdf|pot|pps|ppt|pptx|svg|svgz|swf|tif|tiff|ttf|ttc|_ttf|wav|wri|woff|woff2|xla|xls|xlsx|xlt|xlw|BMP|CLASS|DOC|DOCX|EOT|EXE|ICO|JSON|MDB|WEBM|MPP|OTF|_OTF|ODB|ODC|ODF|ODG|ODP|ODS|ODT|OGG|PDF|POT|PPS|PPT|PPTX|SVG|SVGZ|SWF|TIF|TIFF|TTF|TTC|_TTF|WAV|WRI|WOFF|WOFF2|XLA|XLS|XLSX|XLT|XLW)$”>
FileETag None
<IfModule mod_headers.c>
Header unset ETag
Header unset Last-Modified
</IfModule>
</FilesMatch>
<IfModule mod_headers.c>
Header set Strict-Transport-Security “max-age=31536000”
Header always append X-Frame-Options “SAMEORIGIN”
Header set X-XSS-Protection “1; mode=block”
Header set X-Content-Type-Options “nosniff”
Header set Public-Key-Pins “pin-sha256=\”\”; pin-sha256=\”\”; max-age=31536000″
Header set Referrer-Policy “no-referrer-when-downgrade”
</IfModule>
<IfModule mod_rewrite.c>
RewriteCond %{REQUEST_FILENAME} !-f
RewriteRule ^(.+)\.(x[0-9]{5})\.(css|htc|less|js|js2|js3|js4|asf|asx|wax|wmv|wmx|avi|bmp|class|divx|doc|docx|eot|exe|gif|gz|gzip|ico|jpg|jpeg|jpe|webp|json|mdb|mid|midi|mov|qt|mp3|m4a|mp4|m4v|mpeg|mpg|mpe|webm|mpp|otf|_otf|odb|odc|odf|odg|odp|ods|odt|ogg|pdf|png|pot|pps|ppt|pptx|ra|ram|svg|svgz|swf|tar|tif|tiff|ttf|ttc|_ttf|wav|wma|wri|woff|woff2|xla|xls|xlsx|xlt|xlw|zip)$ $1.$3 [L]
</IfModule>
# END W3TC Browser Cache
# BEGIN W3TC CDN
<FilesMatch “\.(asf|asx|wax|wmv|wmx|avi|bmp|class|divx|doc|docx|eot|exe|gif|gz|gzip|ico|jpg|jpeg|jpe|webp|json|mdb|mid|midi|mov|qt|mp3|m4a|mp4|m4v|mpeg|mpg|mpe|webm|mpp|otf|_otf|odb|odc|odf|odg|odp|ods|odt|ogg|pdf|png|pot|pps|ppt|pptx|ra|ram|svg|svgz|swf|tar|tif|tiff|ttf|ttc|_ttf|wav|wma|wri|woff|woff2|xla|xls|xlsx|xlt|xlw|zip|ASF|ASX|WAX|WMV|WMX|AVI|BMP|CLASS|DIVX|DOC|DOCX|EOT|EXE|GIF|GZ|GZIP|ICO|JPG|JPEG|JPE|WEBP|JSON|MDB|MID|MIDI|MOV|QT|MP3|M4A|MP4|M4V|MPEG|MPG|MPE|WEBM|MPP|OTF|_OTF|ODB|ODC|ODF|ODG|ODP|ODS|ODT|OGG|PDF|PNG|POT|PPS|PPT|PPTX|RA|RAM|SVG|SVGZ|SWF|TAR|TIF|TIFF|TTF|TTC|_TTF|WAV|WMA|WRI|WOFF|WOFF2|XLA|XLS|XLSX|XLT|XLW|ZIP)$”>
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteCond %{HTTPS} !=on
RewriteRule .* – [E=CANONICAL:https://%{HTTP_HOST}%{REQUEST_URI},NE]
RewriteCond %{HTTPS} =on
RewriteRule .* – [E=CANONICAL:https://%{HTTP_HOST}%{REQUEST_URI},NE]
</IfModule>
<IfModule mod_headers.c>
Header set Link “<%{CANONICAL}e>; rel=\”canonical\””
</IfModule>
</FilesMatch>
<IfModule mod_headers.c>
Header set Access-Control-Allow-Origin “*”
</IfModule>
# END W3TC CDN
# BEGIN W3TC Page Cache core
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^(.*\/)?w3tc_rewrite_test([0-9]+)/?$ $1?w3tc_rewrite_test=1 [L]
RewriteCond %{HTTP_COOKIE} w3tc_referrer=.*(ask\.com|bing\.com|google\.com|msn\.com|yahoo\.com) [NC]
RewriteRule .* medicinesofbody.com [R,L]
RewriteCond %{HTTP_COOKIE} ^(.*;\s*)?(wptouch\-pro\-cache\-state\=mobile|wptouch\-pro\-view\=mobile)(\s*;.*)?$ [NC]
RewriteRule .* – [E=W3TC_COOKIE:_mobile]
RewriteCond %{HTTP_COOKIE} ^(.*;\s*)?(wordpress_logged_in_\.\*=.*)(\s*;.*)?$ [NC]
RewriteRule .* – [E=W3TC_COOKIE:_loggedin]
RewriteCond %{HTTP_COOKIE} ^(.*;\s*)?(role\=member|role\=subscriber)(\s*;.*)?$ [NC]
RewriteRule .* – [E=W3TC_COOKIE:_subscribers]
RewriteCond %{HTTPS} =on
RewriteRule .* – [E=W3TC_SSL:_ssl]
RewriteCond %{SERVER_PORT} =443
RewriteRule .* – [E=W3TC_SSL:_ssl]
RewriteCond %{HTTP:X-Forwarded-Proto} =https [NC]
RewriteRule .* – [E=W3TC_SSL:_ssl]
RewriteCond %{HTTP:Accept-Encoding} gzip
RewriteRule .* – [E=W3TC_ENC:_gzip]
RewriteCond %{HTTP_COOKIE} w3tc_preview [NC]
RewriteRule .* – [E=W3TC_PREVIEW:_preview]
RewriteCond %{REQUEST_METHOD} !=POST
RewriteCond %{QUERY_STRING} =””
RewriteCond %{HTTP_COOKIE} !(comment_author|wp\-postpass|w3tc_logged_out|wordpress_logged_in|wptouch_switch_toggle) [NC]
RewriteCond %{HTTP_USER_AGENT} !(W3\ Total\ Cache) [NC]
RewriteCond %{REQUEST_URI} \/$
RewriteCond “%{DOCUMENT_ROOT}/wp-content/cache/page_enhanced/%{HTTP_HOST}/%{REQUEST_URI}/_index%{ENV:W3TC_COOKIE}%{ENV:W3TC_SSL}%{ENV:W3TC_PREVIEW}.html%{ENV:W3TC_ENC}” -F
RewriteRule .* “/wp-content/cache/page_enhanced/%{HTTP_HOST}/%{REQUEST_URI}/_index%{ENV:W3TC_COOKIE}%{ENV:W3TC_SSL}%{ENV:W3TC_PREVIEW}.html%{ENV:W3TC_ENC}” [L]
RewriteCond %{REQUEST_METHOD} !=POST
RewriteCond %{QUERY_STRING} =””
RewriteCond %{HTTP_COOKIE} !(comment_author|wp\-postpass|w3tc_logged_out|wordpress_logged_in|wptouch_switch_toggle) [NC]
RewriteCond %{HTTP_USER_AGENT} !(W3\ Total\ Cache) [NC]
RewriteCond “%{DOCUMENT_ROOT}/wp-content/cache/page_enhanced/%{HTTP_HOST}/%{REQUEST_URI}/_index%{ENV:W3TC_COOKIE}%{ENV:W3TC_SSL}%{ENV:W3TC_PREVIEW}.xml%{ENV:W3TC_ENC}” -F
RewriteRule .* “/wp-content/cache/page_enhanced/%{HTTP_HOST}/%{REQUEST_URI}/_index%{ENV:W3TC_COOKIE}%{ENV:W3TC_SSL}%{ENV:W3TC_PREVIEW}.xml%{ENV:W3TC_ENC}” [L]
</IfModule>
# END W3TC Page Cache core
# BEGIN W3TC Skip 404 error handling by WordPress for static files
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteCond %{REQUEST_URI} !(robots\.txt|[a-z0-9_\-]*sitemap[a-z0-9_\.\-]*\.(xml|xsl|html)(\.gz)?)
RewriteCond %{REQUEST_URI} \.(css|htc|less|js|js2|js3|js4|html|htm|rtf|rtx|txt|xsd|xsl|xml|asf|asx|wax|wmv|wmx|avi|bmp|class|divx|doc|docx|eot|exe|gif|gz|gzip|ico|jpg|jpeg|jpe|webp|json|mdb|mid|midi|mov|qt|mp3|m4a|mp4|m4v|mpeg|mpg|mpe|webm|mpp|otf|_otf|odb|odc|odf|odg|odp|ods|odt|ogg|pdf|png|pot|pps|ppt|pptx|ra|ram|svg|svgz|swf|tar|tif|tiff|ttf|ttc|_ttf|wav|wma|wri|woff|woff2|xla|xls|xlsx|xlt|xlw|zip)$ [NC]
RewriteRule .* – [L]
</IfModule>
# END W3TC Skip 404 error handling by WordPress for static files
# BEGIN W3TC FeedBurner
<IfModule mod_rewrite.c>
RewriteCond %{HTTP_USER_AGENT} FeedBurner
RewriteRule ^wp-content/uploads/([0-9]+)/([0-9]+)/hotlink-ok/(.*)$ /wp-content/uploads/$1/$2/$3 [L]
</IfModule>
# END W3TC FeedBurner
# BEGIN WordPress
# The directives (lines) between BEGIN WordPress and END WordPress are
# dynamically generated, and should only be modified via WordPress filters.
# Any changes to the directives between these markers will be overwritten.
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress

# BEGIN ShortPixelWebp
# The directives (lines) between BEGIN ShortPixelWebp and END ShortPixelWebp are
# dynamically generated, and should only be modified via WordPress filters.
# Any changes to the directives between these markers will be overwritten.

# END ShortPixelWebp

How to back my site ?

Hi, I’m Autoptimize’s developer. It looks like you have JS/CSS and/or HTML minification on in both Autoptimize & W3 Total Cache, you’ll have to disable in one of them epeople

hope this helps,
frank

Hello @epeople

Thank you for the information. And thank you, Frank!
@epeople Can you please try to disable minify as suggested by Frank? If that doesn’t work please disable all W3 Total Cache settings in Perfirmance>General settings, save all settings and purge caches. Back up the .htaccess file and delete everything except:

# BEGIN WordPress
# The directives (lines) between BEGIN WordPress and END WordPress are
# dynamically generated, and should only be modified via WordPress filters.
# Any changes to the directives between these markers will be overwritten.
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress

Confirm that your website is working.
When you have only WP directives in your .htaccess, start enabling W3 Total Cache settings in Performance>General settings one by one, starting with Page Cache. Save all settings and purge caches. See how your website behaves. After that enable desired settings one by one and save and purge after each.
Please let us know if this helps!

• This reply was modified 5 years, 3 months ago by Marko Vasiljevic.

The txt you show on your reply what delete only these lines ,these lines last in htaccess file

Hello @epeople

The only thing that needs to remain and NOT deleted in your .htaccess are in the text I posted above.
So after you delete everything else your .htaccess file should look like this:

.htaccess:

# BEGIN WordPress
# The directives (lines) between BEGIN WordPress and END WordPress are
# dynamically generated, and should only be modified via WordPress filters.
# Any changes to the directives between these markers will be overwritten.
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress

I hope this helps!

Hello @epeople

Any update on this?