Website

  • Resolved demonrage

    (@demonrage)


    4 years, 4 months ago

    I have website on amazon which was accesed by ip, i took the backup when it was accessed by ip.
    Now i hosted a domain instead of ip and backupguard refused to restore the db because it sees it as migration to another website.

    All my work on the website has gone away completely and i dont know what to do, is there anyway you could help me with that problem ??

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @demonrage ,

    Thank you for getting in touch with us.

    Let us explain what happened. When restoring a website, the URL should stay as it is. Even a single symbol shouldn’t be changed.

    Since the URL has changed, the plugin sees this as a migration.

    Since migration is a paid feature, we can’t discuss it here.
    So, please, contact us via Live Chat so we can discuss the case further.

    Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @demonrage,

    How are you today?
    Just wondering whether you saw our previous message?
    Please, let us know if you still need help with this issue.

    Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @demonrage ,

    We haven’t heard back from you for 2 days.
    We’re marking this thread as resolved.
    Please, submit a new support thread if you need more help.

Viewing 3 replies - 1 through 3 (of 3 total)
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