WebP version doesn’t show in Product pages

  • Hi Imagify team, We have an issue related to WebP images in our product pages, wherein the product pages JPEG image shows not WebP but in a normal post it Outputs WebP. We use Arena Products Store to show products in our site. When we contacted the developer of Arena Products Store he said, “The plugin uses WordPress’s built-in media uploader, you may need to install another plugin which can extend the file type support.”

    So as we are already using Imagify(to covert images to WebP) to do that why Imagify is not able to output WebP in product pages? Please help

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author WP Media

    (@wp_media)

    Hey @7bhabesh

    Sorry to hear about the issue.

    There are a few reasons why WebP will not be displayed using picture tags:

    1. background images added via CSS
    2. there is no WebP generated
    3. page element HTML is loaded after Imagify looks for the source code to apply WebP markup
    4. images are external

    It looks like the problem in your case is the point 3. as all other aspects are as expected.

    There are few things you can try:

    – use WP Rocket’s WebP feature as it will not change the HTML output so it will work – https://docs.wp-rocket.me/article/1282-webp

    – use rewrite rules method in Imagify – you would only need to add custom rules to NGINX config file (these would be provided once you choose the option).

    Let me know if that helps.

    Best Regards

    Thread Starter Bhabesh Talukdar

    (@7bhabesh)

    Hello WP Media Team, I did this step “use WP Rocket’s WebP feature as it will not change the HTML output so it will work ” which did output the image in WebP version but when I download the image it downloads in JPEG why is that? Check this sample open the image in a new tab it will show the URL like this https://dealntechcdn.b-cdn.net/wp-content/uploads/2020/07/iQOO-U1.jpg.webp and when you download the image it will download in JPEG. Earlier when we were using Imagify to output WebP(in normal posts, not in product pages) it was downloading in WebP version. Also in normal posts images show as .jpg.webp in URL but when downloaded it downloads in JPEG.

    Plugin Author WP Media

    (@wp_media)

    Hey @7bhabesh

    Not sure if we were late but it is downloaded as WebP when we tested it now.

    We have noticed this kind of issues when people use zoom feature as the original image is WebP, but once you hover it (zoom it), it will display the original format.

    Does that make sense?

    Best Regards

    I use arena products store wordpress plugins. And theme is generatepress. (94mobiles.com) This is my site. But I want the specifications table to be like this website. (specs-tech.com) anyone plz help me

    Plugin Author WP Media

    (@wp_media)

    Hey @hrmuntjir

    Sorry if I am missing the point, but I believe this is not related to Imagify. Am I right?

    Thanks!

    Marko

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘WebP version doesn’t show in Product pages’ is closed to new replies.