webp stuck converting 1 of 25

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  • Plugin Support daniellaivanova

    (@daniellaivanova)

    Hello @puddesign,

    This prolem may occur due to some security plugin, custom function, or rules in your .htaccess file that might be preventing the WebP optimization from working properly.

    The image conversion process depends on the internal cron processes in WordPress. You need to make sure that nothing on the site is blocking them.

    If you are a SiteGround customer , you may post a ticket through your Client Area so we can check what may be interfering with the image conversion on your behalf.

    Best Regards,
    Daniela Ivanova

    Thread Starter Steve

    (@puddesign)

    Hi great thanks, I commented these two out and it worked but I’m not sure which one of them was the culprit.

    Questions, which of these two do you think it was and should I re-enable these or I keep them disabled?

    # Commented out for testing
    # SGS XMLRPC Disable Service
    # <Files xmlrpc.php>
    #     order deny,allow
    #     deny from all
    # </Files>
    # SGS XMLRPC Disable Service END

    and 

    # SGO Unset Vary
      Header unset Vary
    # SGO Unset Vary END
    Plugin Support daniellaivanova

    (@daniellaivanova)

    I am glad to hear that the issue has been resolved.

    Generally speaking, none of those rules should affect the WebP conversion, so I believe that you may uncomment both of them. Most likely, the issue was due to something else and it got resolve during the investigation process.

    Best Regards,
    Daniela Ivanova

Viewing 3 replies - 1 through 3 (of 3 total)
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