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Resolved michaelrmcgrath
(@michaelrmcgrath)

2 years, 5 months ago

Hi,
I cleared the site cache and this is still not loading. Checking through developer tools, I still see these loading as large png files. Any suggestions?

Thank you!

The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)

Plugin Author Mateusz Gbiorczyk
(@mateuszgbiorczyk)

2 years, 5 months ago

Hello @michaelrmcgrath,

Thanks for your message.

Please send me a screenshot of the Help Center tab in the plugin settings.

Best,
Mateusz

Thread Starter michaelrmcgrath
(@michaelrmcgrath)

2 years, 5 months ago

@mateuszgbiorczyk sorry, how do i sent images?
Thread Starter michaelrmcgrath
(@michaelrmcgrath)

2 years, 5 months ago
@mateuszgbiorczyk

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- This reply was modified 2 years, 5 months ago by michaelrmcgrath.
Thread Starter michaelrmcgrath
(@michaelrmcgrath)

2 years, 5 months ago

SS2

Plugin Author Mateusz Gbiorczyk
(@mateuszgbiorczyk)

2 years, 5 months ago

@michaelrmcgrath Thank you very much. What hosting are you using – is it Nginx hosting without Apache support?

Thread Starter michaelrmcgrath
(@michaelrmcgrath)

2 years, 5 months ago

@mateuszgbiorczyk its hosted on wpengine

Plugin Author Mateusz Gbiorczyk
(@mateuszgbiorczyk)

2 years, 5 months ago

@michaelrmcgrath Then after activating the via .htaccess mode you should see a red message in the plugin settings. Please read it and do what it says.

Thread Starter michaelrmcgrath
(@michaelrmcgrath)

2 years, 5 months ago

@mateuszgbiorczyk I only see a red message when I select “Pass Thru”

Plugin Author Mateusz Gbiorczyk
(@mateuszgbiorczyk)

2 years, 5 months ago

@michaelrmcgrath Please send me a screenshot of this red error message.

Moderator Jan Dembowski
(@jdembowski)

Forum Moderator and Brute Squad

2 years, 5 months ago

If you need to share an image, use a service like this one and paste the link to the image from that site.

https://snipboard.io/

There are others but that one is commonly used here.

Thread Starter michaelrmcgrath
(@michaelrmcgrath)

2 years, 5 months ago

@mateuszgbiorczyk
https://snipboard.io/5ldspq.jpg
https://snipboard.io/Me5hj8.jpg

Thread Starter michaelrmcgrath
(@michaelrmcgrath)

2 years, 5 months ago

@jdembowski thank you

Plugin Author Mateusz Gbiorczyk
(@mateuszgbiorczyk)

2 years, 5 months ago

@michaelrmcgrath I can see the WebP files on your website are displaying correctly. Can you confirm that?

Did you do anything about it or after refreshing the cache it started to work by itself?

Viewing 13 replies - 1 through 13 (of 13 total)

The topic ‘Webp not loading’ is closed to new replies.