Webp images not served in Avada Fusion Slider

  • Resolved crioux01

    (@crioux01)


    3 years, 11 months ago

    Hi, my customer is using Avada theme, Imagify and Wp-Rocket. I have converted all images to webp format.

    Using <picture> tags, all images are good except the images inside Avada Fusion sliders which are at the beginning of each pages. I tried using the rewrite rules because the site is not using a CDN. When using rewrite rules, all images are served as native jpg or png.

    I tried many setups with Wp-rocket like excluding Lazy load for these files. I tried to disable lazy-load as well. It’s still not working. Cache has been emptied on every step.

    How can the webp images be served in the Avada Fusion Sliders?

    Thanks and regards,
    Chantal

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WP Media

    (@wp_media)

    Hi @crioux01

    This is Ioanna from Imagify and I’ll gladly assist you here!

    I have checked your website and indeed those 3 images are not displayed in WebP.

    In general, there are a few reasons that WebP versions cannot be displayed with rewrite rules:

    – you are on NGINX and didn’t apply custom rules to nginx.conf file manually
    – image is missing a WebP version (check by opening the image in browser and append “.webp” to its’ URL
    – mod_rewrite is not active on the server (Apache)
    – image is external so it can’t be rewritten

    It looks that the WebP versions of your images are successfully made and it seems that there is no relation with the above reasons.

    Can you try to disable WebP display in Imagify settings and go to WP Rocket Settings > Media, and activate the “Enable WebP cache” option to display WebP images, https://docs.wp-rocket.me/article/1282-webp?

    Let me know if that helps.

    Best regards,
    Ioanna

    Thread Starter crioux01

    (@crioux01)

    Hi Ionna,

    Thanks for your answer. I tried to serve webp images from Wp Rocket instead of Imagify. Those images still are used by Avada Fusion Slider in jpg format and not using webp format. So I came back to the previous setting.

    If you have any other solutions for me, please let me know.

    Thanks and regards,
    Chantal

    Plugin Author WP Media

    (@wp_media)

    Hi @crioux01

    Thank you for the updates.

    I have checked your website and you are now using <picture> tags. Since you are using Cloudflare then rewrite rules won’t work.

    We have general issues with sliders and WebP using picture tags.

    You would have to contact slider authors in order to ask them if they would be able to change the output so the current one could be edited to fit the change of the source code we make with picture tag method.

    Please let me know if you need further assistance. I’ll be happy to help.

    Best regards,
    Ioanna

Viewing 3 replies - 1 through 3 (of 3 total)
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