webp images not being displayed

  • Resolved webdash

    (@webdash)


    3 years, 5 months ago

    Hi – as per the title webp images are not being served.. I’ve created a log which shows the error (I think) – extract below & info..

    Not sure that the webp images are actually being created:

    Images total: 21280 images

    Congratulations, all requested!

    Optimisation Summary
    Total Reduction: –

    Images Pulled: –

    Last Request: –

    <head>
    <meta charset=”UTF-8″ />
    <meta http-equiv=”X-UA-Compatib)@449
    06/16/21 14:23:17.626 [x.x.x.x 1 gnh] [Util] file not exist: /home/openstud/public_html/AZSXDC/wp-content/uploads/vfb/2019/10/20191031_115910.jpg.webp
    06/16/21 14:23:17.626 [x.x.x.x 1 gnh] [Media] -no WebP file, bypassed
    06/16/21 14:23:17.626 [x.x.x.x 1 gnh] [Media] webp replacing: https://openstudiosayrshire.com/AZSXDC/wp-content/uploads/vfb/2019/10/Christine-Fremantle-Mermaid-1080×675.jpg => LiteSpeed\Media->replace_webp(https://openstudiosayrshire.com/AZSXDC/wp-content/uploads/vfb/2019/10/Christine-Fremantle-Mermaid-10)@851 => LiteSpeed\Media->_replace_buffer_img_webp()@740 => LiteSpeed\Media->_finalize()@465 => LiteSpeed\Media::finalize(<!DOCTYPE html>
    <html lang=”en-GB”>

    I appriciate any assistance / pointers you can proivide:
    many thanks
    dave

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Support qtwrk

    (@qtwrk)

    Hi,

    Did you enable webp creation BEFORE you start to image optimization ?

    it says webp file doesn’t exist, as matter of fact, original file doesn’t exist either

    https://openstudiosayrshire.com/AZSXDC/wp-content/uploads/vfb/2019/10/Christine-Fremantle-Mermaid-1080%C3%97675.jpg

    Best regards,

    Thread Starter webdash

    (@webdash)

    Hi – thanks for the reply:

    Did you enable webp creation BEFORE you start to image optimization ?

    I think so.. I usually select all the relevant options, then request the image optimisation.

    This site has recently been migrated from a non-litespeed server where an alternative image replacment / cache service was used..

    is there something I can do to reset the image optimisation and try again?

    regards
    dave

    Thread Starter webdash

    (@webdash)

    just spotted : Destroy All Optimisation Data..

    will give this a try…

    Thread Starter webdash

    (@webdash)

    Destroy All Optimisation Data – then – Gather Image data…

    After a few minutes:

    Images total: 21280 images

    Congratulations, all requested!

    Unfortunately made no difference.. still doesnt seem to be any Webp images created:

    Optimisation Summary
    Total Reduction: –

    Images Pulled: –

    Last Request: –

    nothing showing in media library either… I also noticed that the site doesn’t seem to be going through the build-up ‘credits’ process with the server.

    Any Ideas?

    thanks,
    dave

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    there is no way you can optimize all 21k images in fraction of time

    this is more likely to indicate that didn’t optimize any

    I also notice you have path like /AZSXDC/ in your URL , is that by purpose ? how did you do this ?

    and also please provide the report number , you can get it in toolbox -> report -> click “sent to LiteSpeed”

    Best regards,

    Thread Starter webdash

    (@webdash)

    Hi thanks

    I also notice you have path like /AZSXDC/ in your URL , is that by purpose ? how did you do this ?

    This has been the folder set up / arrangement since before I took over the site.. don’t know why (or how) the previous admin did this.. not caused any problems so far, so I haven’t changed it.

    Report number: WXZWYWPA

    regards
    dave

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    I think I might have an idea , but please try something to confirm my theory

    destory all optimized data , then enable debug log

    then run iamge optm twice or thrice , then post the log

    you can post it to https://pastebin.ubuntu.com/ then share the link

    Best regards,

    Thread Starter webdash

    (@webdash)

    Hopefully I have done this correctly:

    https://pastebin.ubuntu.com/p/KvMkqBgRzK/

    thanks
    dave

    Plugin Support qtwrk

    (@qtwrk)

    06/16/21 17:37:27.518 [84.13.151.102:2607 1 Smo] [Img_Optm] bypass image due to file not exist: pid 32106 vfb/2021/02/Sheena-Mills_Untitled-Weave-1-2-150x150.jpeg
06/16/21 17:37:27.518 [84.13.151.102:2607 1 Smo] [Img_Optm] bypass image due to file not exist: pid 32106 vfb/2021/02/Sheena-Mills_Untitled-Weave-1-2-768x778.jpeg

    now here comes the myth , why it gives path as vfb/2021/xxx ?

    Thread Starter webdash

    (@webdash)

    vfb is a form plugin we use..

    Our members (not wordpress users) upload images using this form system.

    It must create this folder as a sub folder of uploads automatically – not something I can change as far as I know

    Plugin Support qtwrk

    (@qtwrk)

    please try add this into your wp-config.php

    then destroy and re-try again , see if it helps

    define( 'LITESPEED_WP_REALPATH', '/AZSXDC' );

    Thread Starter webdash

    (@webdash)

    unfortunately this hasn’t made any difference that I can see

    Plugin Support qtwrk

    (@qtwrk)

    okay

    please create a ticket by mail to support at litespeedtech.com

    we will investigate it further

Viewing 13 replies - 1 through 13 (of 13 total)
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