Webp image issue

Hi @divyauser

This is Ioanna from Imagify and I’ll gladly assist you here!

Please make sure that you have enabled the “Backup original images” option. You can find that on Settings > Imagify.

Did you restore your website from a backup recently or did you move to another host?

If not, then what you have to look for is “Well done…” images on your Media library without the option “delete WebP”. Then try to optimize those images again until the “delete WebP” option appears which means that the WebP version is created.

Please let me know if that helps.

Also, I have already replied to your ticket through our support platform.

Thank you!

Best regards,
Ioanna

“Backup Original” images option is already enabled.
Check here – https://prnt.sc/1dz53ji

What to do next to fix this?

Waiting for your swift reply.

Thanks,
Divya

Hey,

Waiting for your reply..

Thanks!

Hi @divyauser

Thank you for your reply.

Can you please clarify if you restore your website from a backup recently or did you move to another host? As it can cause some images not to be transferred to the backup folder.

If the above is not the issue, can you try to find the “Well done…” images on your Media library without the option “delete WebP”? Then try to optimize those images again until the “delete WebP” option appears which means that the WebP version is created.https://prnt.sc/1ecss2u

Let me know if you need further assistance. I’ll be happy to help.

Best regards,
Ioanna