• Resolved samizarraa

    (@samizarraa)


    Hi, after update this plugin to latest version, webp format not upload by “WP Offload Media Lite”.

    I reinstall version 7.2.1 and it works fine.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support adamewww

    (@adamewww)

    We recently had someone else show us a similar issue on a multi-site using WP Offload Media. The resulting testing showed that it was a mime-type not being attached. It’s probably a server/PHP configuration problem on your server. WP Offload Media looks to use the built-in WordPress mime-type detection routine which supports WebP, but not if your server isn’t configured to correctly use it. From our end, all we provide to WP Offload Media is a file path, there isn’t an option to provide any mime or content type so it’s not anything we can affect on our end.

    That having been said, if you find something else going on, I would recommend contacting us directly and attaching your System Info from the support tab of the plugin settings: https://ewww.io/contact-us/

    Thread Starter samizarraa

    (@samizarraa)

    Hi, thanks for answer.

    But how can you explain that things return to working normally when install previous version?

    Plugin Support adamewww

    (@adamewww)

    Huh… well that was exciting! Shane and I just went through a look at everything that had changed and managed to find a function that we had disabled in between 7.2.1 and 7.2.2 when testing something for someone. So, we have re-enabled that and Shane is doing a release tomorrow. You should be able to download that and be good to go!

    Thread Starter samizarraa

    (@samizarraa)

    Thanks for the quick answer.
    I would like to inform you that I have added a webp format in Wp multi sites settings, and everything works fine now.
    But this is strange because it works without any modifications in the previous version.

    Thanks

    I echo the same. I have a WP Multisite setup with WP Offload Media. After upgrading to 7.2.2, the webp version could not be generated. I rolled back to 7.2.1 and it worked again.

    Glad to hear you’ve identified the issue and will be fixing it soon. Thanks for the great work!

    Plugin Support adamewww

    (@adamewww)

    The latest update was just posted yesterday, 7.2.3, and it should fix this issue. Can you give it a try and let me know if you still have a problem?

    Thread Starter samizarraa

    (@samizarraa)

    Hi,

    Updated and it works well and is stable with no problems so far.

    Plugin Support adamewww

    (@adamewww)

    Excellent! Thank you for letting us know! @gotbike2 hopefully the new fix should work for you as well.

    Plugin Support adamewww

    (@adamewww)

    I’m going to resolve this thread however if you have any other questions, please feel free to open a new one.

Viewing 9 replies - 1 through 9 (of 9 total)
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