Webinar form does not submit

That might due to autoptimization @stabiplan, I see a JS error on the browser console;

TypeError: $j(...).select2 is not a function
autoptimize_0fe1641f295a898dfce4c27318b68957.js:786:15809

You could try adding wp-content/themes/bridge/js/default.min.js or even wp-content/themes/bridge/ to the comma-separated JS optimization exclusion list.

Have a look at generic info on how to troubleshoot Autoptimize issue in the AO FAQ.

Hope this helps,
frank

Hi Frank,

Thank you for your fast response.
I disabled Autoptimize entirely, but I still get the same problem.

If you know anything else, let me know.

I disabled Autoptimize entirely, but I still get the same problem. If you know anything else, let me know.

afraid not, AO is my field of expertise (I’m the dev). good to know it’s not due to my plugin though (if you re-enable it, you might want to look into that JS issue, it might still cause other things to misbehave) ??

groeten uit Belgi?,
frank

Hi @stabiplan,

As @optimizingmatters mentioned I see you have a javascript error with your bridge theme. The plugin uses javascript to send the form submission and an error by a theme or another plugin can prevent the form javascript firing. I would suggest trying the generic WordPress theme like Twenty Sixteen and seeing if the issue continues.

If it does I will be keen to resolve the issue but I may require access to your site to do more further testing. Thanks,

Hi Frank,

No way! Great that you’re so involved in the community.
Groetjes terug!

Hi Northern Beaches Websites,

Do you know what Javascript item it has to load for GoToWebinar? Then I can try to whitelist that script. Access shouldn’t be a problem if that’s needed.

Thanks!

• This reply was modified 7 years ago by stabiplan.

Hi @stabiplan,

There’s not really such thing as whitelisting javascript, well as far as I know. The issue probably lies on line 6 of the default.min.js file in your Bridge theme.

The script used by the GoToWebinar plugin is called script.js. I see this is loading on your site fine though. As I said, please try changing your theme to default and testing this out, and to resolve the issue get rid of that javascript error caused by the theme, it’s on every page of your site. Thanks,

Hi Northern Beaches,

This plugin used to work before in the current theme. You’re right, changing the theme fixed the problem but this isn’t an option unfortunately. Can I PM you login details to take a look at the issue?

• This reply was modified 7 years ago by stabiplan.

I’ll try updating and contacting the theme author. Thanks for your help so far

No worries, I hope you get it going soon! ??