Announcement issued,
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Dear Customer,
At around 4am EST, our system administration team identified a website defacement attack affecting a large number of customers. We are still investigating, but it appears that files named index.php have been defaced.
We are evaluating how this has occurred and our security team will have more information shortly.
While we review this issue, cPanel and SSH access has been disabled on various platforms. For additional security, we are rotating passwods on a number of accounts. We will honor requests for password resets as they are needed but are attempting to limit the inconvenience to our customers as we’re able. FTP is still operational should you wish to access your files at this time and correct any issues you see yourself. We will be working diligently to make cPanel access available again as soon as possible.
If there is a defacement on your account, please know that our Systems team is working to get your site back online. If your index.php was modified, they will be restoring it from the most recent backup and no further action is necessary on your part. At this time, we do not have a definitive timeframe for resolution, but we will update this page as we gather more information.
We do apologize for this issue, let us know as you have further questions, we’ll be glad to answer them as we’re able. Please understand it will take our security team some time to review this issue before we can have a full explanation available.
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