Webhooks to stripe failing

  • Resolved magbaba

    (@magbaba)


    1 year, 3 months ago

    Hi guys, we are getting this error with stripe.. I tried many things and I can only suspect its either plugin or stripe related.

    charge.succeeded > timeout

    It started happening recently with customers complaining that they never actually receive a confirmation and having tested it ourselves we just see wheel of death when we try to checkout. The transaction goes through most of time times but no notification on any end.

    Is there something we should be aware of?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @magbaba,

    Greetings from WebToffee.

    To help us better understand the issue, please share the request and response logs of the webhook events from your Stripe Dashboard.

    Also, have you filled the Webhook secret field in the plugin settings page?

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @magbaba,

    We haven’t heard back from you. As this thread has been inactive for a while, we are marking it as resolved.

    If you require further assistance you may create a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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